Job Description

Client Case Management

+ Identify, assess, and support clients and beneficiaries based on their needs.

+ Maintain detailed case records and progress reports.

Field Visits & Community Engagement

+ Conduct home visits and outreach programs.

+ Build rapport with local communities and stakeholders.

Coordination with Internal Teams

+ Collaborate with healthcare, education, or administrative departments.

+ Ensure smooth service delivery across departments.

Referral & Resource Linkage

+ Connect clients to relevant external services (govt. schemes, rehab, legal aid, etc.).

Documentation & Reporting

+ Maintain daily/weekly/monthly reports as per operational requirements.

+ Ensure compliance with policies, audits, and confidentiality.

Crisis Intervention & Support

+ Provide emotional support and basic counselling.

+ Handle emergency or distress cases effectively.

Awareness & Sensitization Programs

+ Organize sessions on social issues, rights, health, etc.

+ Mobilize community participation.

Support Operational Goals

+ Assist in project implementation, M&E activities, and impact assessments.

+ Participate in planning and review meetings.