Job Description

The Social Media Marketing Manager at OQ is responsible for spearheading the social media department. This role is pivotal in ensuring consistent client growth, team performance, and alignment with the agency's larger business objectives. The individual will act as both a strategist and a leader - driving innovation, overseeing execution, and contributing actively to business development.

In addition to managing the current team and accounts, this person is expected to scale the department -- both in terms of talent and capability -- and lay the foundation for long-term growth. Over time, based on performance and leadership, the Social Media Lead will have the opportunity to transition into the role of Marketing Head at Our Quotient, contributing to the agency's overall positioning, marketing innovation, and revenue growth.

Responsibility Deliverables

1. Client Oversight & Quality Control

2. Team Building & Management

3. Knowledge & Case Development

4. Client Lifecycle Management

5. Conflict Resolution

6. Department Growth & Development

7. Maintain and develop processes and systems for the department

Tasks & Activities

Client Oversight & Quality Control

Oversee all deliverables for active social media retainer clients. Ensure consistency, quality, and timely execution across all accounts. Act as the final checkpoint for strategy, creative direction, and reporting before client delivery. Conduct regular performance reviews and set quarterly growth goals for the team as per client projects.

Team Building & Management

Hire and expand the social media team in alignment with business growth. Retain high-performing talent and take decisive action to offboard non-performers when necessary. Maintain a culture of performance, learning, and accountability within the department.

Knowledge & Case Development

Build and maintain a repository of social media case studies from past and current clients. Collaborate with the business development team to use these case studies in pitches and proposals.

Client Lifecycle Management

Participate in prospect evaluations and contribute to decision- making for client onboarding. Lead swift and structured onboarding for new clients and ensure and clean offboarding and handovers for exits.

Conflict ResolutionMeasurement

Handle and resolve conflicts within the social media team with empathy and clarity. Address and mediate client-side concerns or escalations professionally.

Department Growth & Development

Drive monthly knowledge-building activities, process audits, and upskilling sessions for the team. Ensure the department remains updated with trends, tools, and platform best practices.

Process & System Development

Build, maintain, and improve internal processes, workflows, and systems for smooth department operations. Implement tools for project management, performance tracking, and collaboration across teams

Measurement Metrics

Client Retention:

Ability to retain and grow social media retainer clients with good reviews.

Team Stability

: Retention of high-performing team members and timely hiring.

Revenue Contribution:

Growth in revenue from the social media vertical.

Execution Quality:

Timely, consistent delivery of high-quality social media work.

Innovation & Systems:

Implementation of new tools, trends, and internal processes.

BD Support:

Contribution to business development through pitches, strategy, and case studies

Growth Trajectory

0-3 Months:

Stabilize deliverables, review existing workflows, build team alignment, build hiring plans.

3-6 Months:

Strengthen processes, hire as per need, start contributing to BD

6-12 Months:

Own the vertical, drive revenue, scale client performance, create impact case studies, grow the team.

12-18 Months:

Transition into Marketing Head, lead cross-functional marketing strategy, for the agency and agency-wide growth initiatives

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹55,000.00 per month

Benefits:

Work from home
Schedule:

Day shift Monday to Friday
Experience:

Team leading : 2 years (Required) Social media marketing: 3 years (Preferred)
Language:

English (Preferred)
Work Location: In person