Job Description

Job Summary

The Social Media & Front Desk Coordinator is a critical, dual-role position responsible for managing the company's public-facing digital presence and ensuring smooth, professional operations at the main office reception area. This role requires a highly organized individual with excellent communication skills, a creative mindset, and proficiency in social media platforms and standard office procedures.

Key Responsibilities

I. Social Media & Digital Marketing (60%)

Content Creation & Management:

Develop, design, and write engaging, on-brand content (text, images, short videos) for all corporate social media platforms (e.g., Instagram, Facebook, LinkedIn, X/Twitter). Manage and maintain the social media content calendar, scheduling posts to optimize audience reach and engagement.

Community Engagement & Monitoring:

Act as the brand's voice online by actively monitoring social channels, responding promptly and professionally to comments, messages, and reviews. Identify and flag any urgent customer service issues or potential reputational risks to the relevant department/manager.

Strategy & Reporting:

Stay up-to-date with current social media trends, platform updates, and best practices. Track and analyze basic social media metrics (engagement, reach, traffic) using platform analytics (e.g., Facebook Insights, Google Analytics) and prepare simple monthly performance reports. Assist the Marketing team with basic research for new campaign ideas.

Digital Assets:

Perform basic graphic design and photo editing for social media content using tools like Canva, Photoshop, or other simple editing software.
II. Front Desk & Administrative Support (40%)

Reception and Guest Management:

Serve as the first point of contact for the company, greeting and welcoming guests, clients, and visitors in a professional and friendly manner. Answer, screen, and forward all incoming phone calls and emails to the appropriate person or department efficiently.

Office Administration:

Manage and coordinate the company's general office correspondence (mail, couriers, deliveries). Maintain a tidy, presentable, and functional reception area and common spaces. Manage and track office supplies, placing orders when necessary and ensuring efficient inventory.

Support and Logistics:

Assist with the scheduling and coordination of internal meetings, including booking rooms, setting up virtual meeting platforms, and organizing catering. Provide general administrative support to various teams, such as data entry, filing, document preparation (using MS Office Suite), and managing shared calendars.
Required Qualifications and Skills

Education & Experience:

Bachelor Degree Diploma in Marketing, Communications, or a related field preferred. Minimum

[1-2]

years of experience in social media management.
Skills & Competencies:

Customer Service Excellence:

A warm, professional, and composed demeanor with exceptional interpersonal skills.

Digital Fluency:

Proven experience managing business accounts on multiple social media platforms e.g., Instagram, LinkedIn, Facebook.

Technical Proficiency:

Expert proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or Google Workspace.

Creative Copywriting:

Ability to write clear, concise, and engaging copy suitable for different social media channels.
INTERESTED CANDIDATES MAY PLEASE APPLY WITH UPDATED CV - skvalee@gmail.com / watsapp.9908123858

Job Types: Full-time, Freelance
Contract length: 6 months

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person