Job Description

Connect and Interact with customers on Social Platforms including but not limited to Facebook, Twitter, LinkedIn and Blogs Compose responses independently and in accordance with processes guidelines Provide professional yet personalized experience on all interactions with the customers on Social Platforms Should be an expert in leading Social Practices Lead and leverage Social Media to meet the brand objectives. Skills Required: Social Media Marketing (SMM), Community Management, Viral Marketing, Content Writing, Web Analytics Responsibilities and Duties: Excellent interpersonal skills, with the ability to troubleshoot functional and non- functional issues correctly and clearly Perform post-resolution follow-ups to help requests / to follow up on cases till closure flawlessly Ability to work independently with little or no guidance You will be expected to write copies and curate the available content to be posted as blogs, articles, stories etc Should be flexible in learning different processes and be cross-skilled Make improvement suggestions on products and services from customer feedback for better service delivery Sourcing CVs through social media Skills and Qualifications: Excellent communication skills and fluency in English. Demonstrable social networking experience and social listening knowledge. Proven working experience in social media or related fields (added advantage) You must be a social media software whiz kid. We need you to listen in – monitor social media conversations and tell us what’s going on To keep abreast of the latest trends in social media In-depth knowledge of all social media channels Education: Knowledge in social media marketing. Any graduation, with fluency in English mandatory. (Hindi added advantage).