Job Description

Position - Online Reputation Management Executive (ORM)/ Social Media Customer Support Executive

Position Summary

A key role in our overall social media space for provide customer satisfaction across all social platforms. This role will work within the customer care team and would require coordination with internal teams like sales and marketing from time to time in order to solve customer's product and campaign-related queries. One key expectation from the person handling the responsibility will be to improve the brand image on complaints and grievance handling mechanisms.

Key Responsibilities

~Proactively attend all queries, complaints, and requests across the company's social media platforms.

~Raise issues to the concerned teams and follow up for resolutions

Proactively and continuously keep the customer and stakeholders informed about the status of the problem

~High level of individual discretion to ensure customer satisfaction and business success

~Build credibility with customers by empathizing with their problem in words, proactively understanding their needs, and responding promptly

~Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely

~Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

Qualifications, Skills and Competencies

~A Bachelor's degree is preferred but 12th passed candidates can also apply.

~1+ year of experience in online reputation management or social media management, digital marketing, or Customer service experience of at least one year to six months.

~Excellent written and verbal communication skills.

~Advanced knowledge of social media platforms and digital communication channels.

~Good command over the English Language, ability to effectively communicate information in written format.

~Working knowledge of platforms like Facebook, Google Play Store, and Twitter.

~An active (X) Twitter handle with good following and some exposure in any platform of communication, including media relations, internal communication, branding and social media is desirable.

~A problem-solving attitude.

Working Environment

~Full-time position with rotational shift, 6 days a week and one day rotational week off.

~Willingness to work in shifts (24/7).

~Work from office role

Please connect with HR Alviya at 8810706413, for further details

Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?25,000.00 per month

Benefits:

Flexible schedule
Work Location: In person