Job Description

Job Responsibilities:

We are looking for SMEs, who take on the following tasks:

Social Media Responses:

Respond over clients' official social-media handles to customer queries and complaints in a time-efficient manner.

Team Management:

Assist the account lead in managing the team, including such aspects as resource building/management, upskilling, leaves, appraisals, and rosters.

Report Generation:

Ensure timely delivery of daily/weekly/monthly narrative-laden, insights-heavy reports.

Process Improvement:

Ideate upon and share views on how the whole process can be made faster and better.

Client Relationship Management Enhancement:

Help your manager manage client relationships by taking on administrative tasks and increase revenue via successful upsell pitches.

Knowledge Building:

Contribute to the larger AGR community by taking up data science projects or by creating trend reports for AGR's marketing/PR efforts.

Crisis Management:

Help the team in handling crises that may see mentions spike and necessitate nuanced responses. Sr.

Qualifications

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Graduate - Any Discipline

Additional Information

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