Job Description

The executive will act as the brand's voice online, engage with customers empathetically, escalate issues when required, and provide insights on trending customer concerns to improve service delivery.

Key Responsibilities:

Handle customer queries, complaints, and feedback on social channels.

Provide timely, accurate, and empathetic responses.

Escalate unresolved issues to relevant teams and follow up until closure.

Monitor brand mentions and ensure proactive engagement.

Share insights from customer interactions to improve overall CX.

Social Media, Digital marketing, content writing and customer experience

Job Snapshot

Updated Date
02-09-2025
Job ID
Job_8602
Department
Customer Experience
Location
Airtel Centre - Gurgaon, Gurgaon, Haryana, India
Experience
3 - 8 Years
Employee Type
Employee