Job Description

Job Summary

We are looking for a proactive and organized

Social Media & E-commerce Executive

to manage our online customer interactions and e-commerce operations. The ideal candidate will handle customer enquiries from social media and online stores, manage product listings, coordinate orders, and ensure a smooth online shopping experience.

Key Responsibilities

Respond to customer messages and enquiries on social media and e-commerce platforms promptly and professionally Manage online product listings -- add new products, update prices, and maintain stock details Process and track online orders, returns, and replacements Coordinate with dispatch, accounts, and product teams to ensure timely delivery and accurate order processing Share enquiry and order reports regularly with management Handle basic content posting or product updates on social media pages Monitor online reviews, feedback, and respond appropriately Maintain a positive and helpful brand image across all digital channels

Requirements

Bachelor's degree or diploma in any field 1-3 years of experience in e-commerce operations, customer support, or social media management Good written and verbal communication skills Familiarity with e-commerce platforms (Shopify, WooCommerce, Amazon, Flipkart, etc.) Basic understanding of social media tools (Meta Business Suite, Instagram, etc.) Strong coordination and multitasking abilities
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Work Location: In person