Job Description

At EY, you\xe2\x80\x99ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we\xe2\x80\x99re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity We are looking for a Supervising Associate \xe2\x80\x93 Social Media who will be responsible for leveraging social media data for insights to fuel business strategies. This professional is primarily responsible for social media analytics, reporting. This professional will also be responsible for converting social media listening data into actionable insights and create interactive dashboards and reports.
Your key responsibilities

• Real-time tracking on social media platforms to understand the impact of the event/sensitive issue
• Generate social media and social listening insights driven reports
• Work with minimum guidance and show initiative. Applying the agency model of being told a brief and then using own expertise to deliver results
• Communicate clearly & effectively across all deliverables, including stakeholder communications, measurement, and status reports
• Advice on social media best practices, trends, technologies and how to provide data-driven insights. Drive to promote innovation in the social space and to sell ideas of new approaches and ideas internally
• Support firm brand, understand, implement, and strictly adhere to the quality standards and procedures established by EY, including verbal and branding guidelines
• Evaluate social media marketing data and ROI for key stakeholders
• Analyze and report on competitor\xe2\x80\x99s social media channels and content flow
• Execute social listening activities by identifying keywords and creating Topic Profiles for listening both brand and competitor mentions, analyze data, convert data into meaningful insights
• Develop interactive dashboards and reports for business
• Should be eager and a fast learner who is willing to expand core skills
• Demonstrate eye for detail and ensure all deliverables are of high quality

Skills and attributes for success

• Connect with brand and other teams as part of the process
• Should be eager and a fast learner who is willing to expand on core skills
• Help organize and participate in online events to build community and meet marketing objectives

To qualify for the role, you must have

• Outstanding written and oral communication skills in English, a generous aptitude to learn the organization\xe2\x80\x99s pattern of communication
• Experience with social media tools (e.g. Meltwater, Hootsuite, Sprinklr etc.); knowledge of Sprinklr is a plus
• Excellent MS excel skills
• Ability to analyse, organize and integrate large amounts information into clear concise presentations
• Knowledge of social and digital media research and analytics
• Well developed interpersonal skills and the ability to establish and maintain effective working relationships with the peer groups and key internal stakeholders

Ideally, you\xe2\x80\x99ll also have

• Excellent MS Office skills (Advanced Excel, PowerPoint, Word)
• Working knowledge of Azure and agile ways of working

Technologies and Tools

• Sprinklr
• Power BI

What we look for

• Ability to think critically, analyze information, and make actionable recommendations
• Meticulous attention to detail, organized, and strong project management skills
• Ability to work as a part of an agile team; independent and showing flexibility during peak hours

What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations \xe2\x80\x93 Argentina, China, India, the Philippines, Poland and the UK \xe2\x80\x93 and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We\xe2\x80\x99ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You\xe2\x80\x99ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We\xe2\x80\x99ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We\xe2\x80\x99ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You\xe2\x80\x99ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
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