Job Description

Company Name: VARITE India Private Limited
About The Client:
An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print.
About The Job:

• We are looking for a Social Engagement Specialist to respond to questions from users on Facebook, Instagram, X, Threads, and YouTube in English. The ideal candidate is socially savvy, with experience writing with a voice & tone that's appropriate for digital channels.
• Experience moderating online conversations and understanding cultural nuances is a must.
• You will be required to be proficient in the product and domain to which you are assigned and ensure high-quality product experiences through strong collaboration and time management skills.
• You will be expected to maintain a high standard of quality, empathy, and integrity in all your transactions.

Essential Job Functions:

• Deliver high-quality responses and conversations to Adobe customers on social media channels and other messaging apps
• Respond to, follow through, and resolve user queries and escalations related to domain and products assigned (customer account and billing support, retention, and technical app support)
• Collaborate with product teams, community experts, and stakeholders when resolving complex issues
• Identify, define, and share top emerging issues to key partners and stakeholders
• Serve as exemplar and mentor for team members in their interactions and communications
• Meet targets and SLAs (Service Level Agreement) for response, quality, guidelines, and goals
• Invest in growing domain expertise, product knowledge, and community best-practices
• Gather social data and insights using native and external dashboards
• Mentor junior members to ensure successful onboarding and enablement
• As needed:

• Develop a basic understanding of automation and chat bots
• Create user-centric help content for promotion on social channels
• We provide 24/7 coverage with shifts on a rotational basis, flexibility is required.
• Weekend shifts may be assigned as per business requirements.

Qualifications:

• Bachelor's degree or certificate, preferably in a creative or technical domain
• Fluency in English language with excellent writing skills (plus the ability to understand slang and online terminology)
• Demonstrated knowledge of social media engagement

• Bonus - Experience scheduling/creating social media marketing content
• 2-3 years' experience in community engagement, technical support, or customer support
• Advanced-level troubleshooting skills
• Beginner-level expertise with data analytics, spreadsheets, and presentation software
• Ability to collaborate with multiple teams and stakeholders when resolving user queries
• Experience using Adobe apps and services, or similar apps within a creative field

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Skills Required