Job Description

Control Risks is a specialist risk consultancy committed to helping our global clients build organisations that are secure, compliant, and resilient in an age of ever-changing risk and connectivity. We have an opportunity available for a Shift Supervisor to join our team in Gurgaon, embedded within the Regional Security Operations Center of a large international technology company. Under the guidance of the Operations Manager, this role will be responsible for leading, coaching, and developing a team of Shift Operators. Responsibilities include but are not limited to:

• The SOC Shift Supervisor will oversee the daily operations of the ASOC. This includes but is not limited to the following: ensuring the ASOC team is aware of the daily activities and schedule, troubleshooting equipment problems, writing reports, and briefing leadership on incidents, threats, and relevant situations.
• The SOC Shift Supervisor will act as the incident leader for business disruptions and crisis management until relieved by the Ops Lead/SOC Manager.
• The SOC Shift Supervisor will respond to both routine and emergency calls, monitor alarms and video equipment.
• The SOC Shift Supervisor will dispatch security officers, Emergency Response Teams, facilities personnel, Law Enforcement, Fire, and Emergency Medical Services personnel as required.
• The SOC Shift Supervisor maintains and quality controls various records of communications and events.
• The SOC Shift Supervisor will identify the equipment and technical requirements of the Operations Center and be able to manage the replacement or repair of deficient items.
• The SOC Shift Supervisor uses multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact the Client.
• The SOC Shift Supervisor receives and disseminates information to appropriate recipients using standardized approved methods.

• Experience in leading a team.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent written and verbal communication skills.
• Proven ability to influence key business partners.
• Ability to build strategic vision and drive organizational change.
• Strong organization and planning skills with the ability to work with little or no supervision.
• Advanced computer skills and proficiency.
• Strong interpersonal and networking skills with the ability to work in a team environment.
• Ability to work under stressful conditions and meet appropriate deadlines as well as the ability to manage a diverse team in a dynamic environment.
• Excellent verbal and communication skills.
• Ability to manage many wide-ranging responsibilities simultaneously.
• Ability to think through problems for logical solutions, and remain calm and professional in stressful situations.
• Able to protect and manage highly confidential and proprietary company information.
• Able to work and communicate effectively with all levels of leadership.

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.