Job Description

Roles and Responsibilities . The role of the SMPP engineer is to monitor the performance of our services and also provide 24/7 technical support with the solution to the problems that customer reports. . They should have deep understanding knowledge of the products that are newly launched or modulation of an existing one. Responsible for customer experience and ensuring satisfaction. Key responsibilities: . Interact with customers while online testing and assisting with usage. . Must have working experience with SMPP protocol and SMS gateways. . Should have knowledge of installation and configuration of bearer box Gateway, Open SMPP Box, customization of SQLBox & SMPP Protocol for SMS Routing . Assisting various Technical Teams with tasks that require optimization and modifications to the current infrastructure. . Work on clients queries and provide resolution. Troubleshoot issues of Linux, and SQL queries and handle databases. . Interaction with clients in some cases for online testing to debug the issue. . Should be aware of Verified SMS, Google RCS business messaging, Whatsapp business API working and process. . Manage timelines, and product releases, and track and resolve bugs with the engineering team. . Must have strong organization, communication, and documentation skills. Qualifications: . B.Tech/B.E/BSc computer science. . Experience in troubleshooting, deployment of SMPP Module, data coding, and character typesetting. . Working knowledge of MySQL queries, SMPP protocol, and SMS gateways. . Troubleshooting knowledge in MySQL and other SMPP issues. . Require Basic knowledge in networking such as IP address, networking route, & DNS. . Require Strong technical and analytical skills.

foundit