Job Description

The Subject Matter Expert (SME) for Pricing Operations plays a critical role in ensuring the accuracy, efficiency, and compliance of all pricing-related activities within our BPO services. This individual will be the go-to expert for complex pricing inquiries, process adherence, and continuous improvement initiatives. They will be responsible for maintaining a deep understanding of client-specific pricing models, market dynamics, and operational best practices to support our clients' business objectives.


Key Responsibilities:


Pricing Process Expertise: + Serve as the primary point of contact and expert for all pricing-related processes, policies, and systems. + Maintain an in-depth understanding of various pricing models (e.g., cost-plus, value-based, competitive, subscription, transactional) and their application within client contracts.
+ Interpret complex pricing agreements, terms, and conditions to ensure accurate setup and execution.
+ Provide expert guidance and support to the pricing operations team on challenging scenarios and exceptions.
Issue Resolution & Escalation: + Investigate and resolve complex pricing discrepancies, billing errors, and system issues efficiently and accurately. + Collaborate with internal teams (e.g., Sales, Finance, IT, Client Services) and client stakeholders to resolve escalated pricing challenges.
+ Document solutions and ensure preventive measures are implemented for recurring issues.
Training & Knowledge Management: + Develop, update, and deliver comprehensive training materials and sessions for new hires and existing team members on pricing processes, tools, and client-specific nuances. + Act as a mentor to junior team members, providing coaching and performance feedback.
+ Create and maintain knowledge base articles, standard operating procedures (SOPs), and best practices related to pricing operations.
Process Improvement & Optimization: + Identify opportunities for process automation, standardization, and efficiency improvements within pricing operations. + Participate in and lead continuous improvement initiatives (e.g., Lean, Six Sigma methodologies) to enhance operational performance and reduce errors.
+ Recommend system enhancements or tool improvements to streamline pricing workflows.
Quality Assurance & Compliance: + Perform regular audits and quality checks of pricing setups and transactions to ensure accuracy and adherence to client contracts and internal policies. + Ensure compliance with all relevant regulatory requirements and client-specific compliance frameworks related to pricing.
+ Assist in defining and implementing quality control measures for pricing output.
Reporting & Analysis (As required): + Support the generation of pricing-related reports and analyses as needed. + Provide insights based on pricing data to support decision-making and identify trends.
Client Interaction (as required): + Engage with client representatives on specific pricing challenges or process clarifications, representing the BPO's expertise and commitment to service.

Qualifications:

Education:

Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.

Experience:

+ 3-5 years of experience in pricing operations, finance operations, order-to-cash, or a similar role, preferably within a BPO environment. + Demonstrable experience working with complex pricing models and contract interpretation.
+ Proven track record of resolving complex operational issues
+ Experience with ERP systems (e.g., SAP, Oracle, Salesforce) and pricing software is highly desirable
+ Exceptional analytical and problem-solving skills with a strong attention to detail.
+ Excellent verbal and written communication skills in English, with the ability to articulate complex information clearly and concisely.
+ Strong interpersonal skills and the ability to collaborate effectively with diverse teams and stakeholders.
+ Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.