Job Description

Job Summary

The SME-Policy Servicing role requires a professional with 3 to 4 years of experience adept in MS Excel to manage and optimize policy servicing processes. The candidate will work in a hybrid model during night shifts focusing on enhancing efficiency and accuracy in policy management. Experience in Property & Casualty Insurance is advantageous contributing to the companys goal of delivering superior service.

Responsibilities

Manage policy servicing operations with a focus on accuracy and efficiency ensuring all processes align with company standards. Utilize MS Excel to analyze and interpret data providing insights that drive process improvements. Collaborate with cross-functional teams to streamline policy servicing workflows and enhance customer satisfaction. Develop and maintain comprehensive documentation of policy servicing procedures ensuring clarity and accessibility. Monitor and report on key performance indicators identifying areas for improvement and implementing solutions. Provide expert guidance on policy servicing matters leveraging technical skills to resolve complex issues. Ensure compliance with industry regulations and company policies maintaining high standards of service delivery. Engage in continuous learning to stay updated with industry trends and best practices in policy servicing. Support the development and implementation of new tools and technologies to enhance policy servicing capabilities. Participate in training sessions to improve skills and knowledge contributing to personal and team growth. Communicate effectively with stakeholders to address concerns and provide updates on policy servicing activities. Contribute to the companys mission by delivering exceptional service that positively impacts clients and society. Foster a collaborative work environment that encourages innovation and excellence in policy servicing.

Qualifications

Demonstrate proficiency in MS Excel with the ability to perform complex data analysis and reporting. Exhibit strong problem-solving skills and attention to detail in policy servicing tasks. Possess excellent communication skills to effectively interact with team members and stakeholders. Show a proactive approach to learning and adapting to new challenges in the insurance domain. Display knowledge of Property & Casualty Insurance enhancing the ability to manage related policies. Have experience working in a hybrid work model demonstrating flexibility and adaptability. Maintain a strong commitment to delivering high-quality service during night shifts.

Certifications Required

* Microsoft Office Specialist: Excel Certification