Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



About JLL

For over 200 years, JLL (NYSE:

JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com

What this job involves:

Manage process training/team trainings which includes new hire sessions, knowledge transfer sessions, process update sessions.

Sound knowledge in managing UK Payroll & Benefits related processes.

Understanding of relevant labour laws, tax regulations, and compliance requirements is essential for UK.

Resolve Tier 1 queries and transactions related to core HR processes specially Payroll & Benefits for EMEA region exclusively for UK.

Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries.

Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue

Handle errors/escalations from process partners, HRs and provide RCA plan to Team Lead.

Review, Analyse, and Escalate complex queries to appropriate owners (inside or outside of HR).

Conduct root cause analysis for key issues, supported by CRM data, advising management of trends or patterns.

Take Ownership of deliverables and put it in action in absence of Team Lead.

Managing semi-functional issues in Workday and act as a bridge between Tier 1 & Tier 2 technical teams.

Update/Review SOP's and process-maps on a regular basis based on new inputs/changes/updates and work with content owners to ensure documents are up to date.

Own Quality Check process on the Key/Critical HR transactions processed by team as defined in the Quality framework.

Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards.

Managing client calls with the EMEA/UK process partners on a regular basis and ensures required documentation.

Ability to challenge the status quo and implement process improvements to enhance the end user and people partner experience.

Ensure Adherence to the timelines for all Payroll Activities

Co-ordination with Payroll vendors/local HR's/Finance/Team for Payroll and managing payroll activities as per the defined calendar/timelines.

Hands on experience on pre-payroll processing and post-payroll activities for UK.



Key Skills

Demonstrating good understanding of core HR management practices, processes, procedures, and policies

Previous experience in Workday HR environment preferred or similar HR ERP desirable.

Knowledge of case management tool is an added advantage.

Knowledge on MS Office Suite skills (Word, Excel, Outlook) with good command on Excel, PowerPoint, and Word.

Bachelor's/master's degree in human resources or Personnel Management

4-6 years of experience in HR or client services role is desirable.

Ability to work in a fast-paced environment with constant/tight deadlines.

Experience in managing UK payroll.

Good knowledge of UK compliance & regulatory norms.

Strong ability to interpret & process timesheet & overtime data

Experience in any Payroll software



Sound like you? In this role, your key responsibilities will include:

Highly Organised and Self-motivated

Excellent Customer service skills using efficient processes

Strong team player, willing to learn and share experiences with other team members

Attention to detail and ability to work towards tight deadlines

Result oriented and Proactive in achieving results

Ability to manage competing priorities and multiple stakeholders

Highly Flexible and Adaptable to conditions and business requirements

What we can do for you:

At JLL, We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.



Apply today!

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.