Job Description

Additional details
Level
P3
Requirement location
India - Bengaluru
Number of Position
1
Employment type
ML
Cluster/Group
Microland Delivery
Business Unit
APAC
Department
Network - Tech Ops




Required Skill
Technology - Network Support|L3 Support
Process - Statistical Techniques|Artificial Neural Network
Technology - Networking Context|Enterprise
Process - Statistical Techniques|Artificial Neural Network
Technology - Networking Knowledge, Concepts|Network Security
Technology - Network Administration|SDWAN, Configuration and Troubleshooting of
Domain - Telecom / Communications Equipments (Others/Not classified)|Network Interface Devices
Details
Hardware & Network
a. Understand different parameters used for monitoring and notify to the next level as appropriate
b. Create incidents upon alert validation in the monitoring tool
c. Perform SOP based changes e.g. Move Add Change Delete (MACD).

Switching
a. Backup and restore during device replacement and OS validation.
b. Troubleshoot connectivity Issues, verify and validate Link errors, CRC Errors.
c. Monitor Switch Availability or any other errors and perform Triage with respective teams to resolve the issue
d. Carry out Standard Changes related to Desktop Ports and Telephony Ports
Routing
a. Monitor Routers and Links for Hardware and Performance issues. , Triage for Link issues with Appropriate vendors.
b. Perform Health checks
WLAN
a. Monitor WAP , and Triage issues with respective teams.
b. Troubleshoot Connectivity issue from end user perspective.
c. Perform IOS Upgrade
Network Management Tools
a. Create new users / agents / agent group / queues / & fetch reports.
b. install management supervisor tool on end user devices
Technical Skills

• Network Components & Devices (A)
• Switches, Soft Switches, Multi layer Switches (F)
• Routers, Bridge Routers (F)
• Wireless Access Points (WAPs), Wireless Network interface Controller (A)
• PBX (A)

• Email Communication, Presentation, Public Speaking(F)
• Interpersonal Skills, Nurturing Relationships (A)
• Customer Service Orientation, Business Appreciation (A)