Job Description

Designation:

Content Writing Generalist (SME)

Business Vertical:

IOA

Reporting Manager:

Team Manager (TM)

Location:

India

Typical Background:

3-5 years in HR domain, Knowledge Management, Communications, or Process Excellence with strong editorial skills.

Role Purpose:

Author scalable, policy-grounded HR content that is accurate, inclusive & executable.

Core Responsibilities:

Design realistic HR journeys across all functions. Write policy-aligned prompts/responses with clear prerequisites and actions. Maintain reusable content libraries and editorial standards. Partner with Experts & Raters to refine tone, compliance, and guardrails.

Must-Have Experience:

Proven SOP/KB authorship and ability to translate policy into steps. Strong grasp of DEI language, PII handling, and regional terminology. Effective collaboration with HR teams.

MINIMUM QUALIFICATIONS:

Bachelor's Degree, Human Resources or equivalent combination of education, training and or relevant work experience. 2-4 years in HR domain with experience reviewing HR content. Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner. Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment. Strong focus on quality of work and attention to detail. Excellent written, verbal and presentation communication skills. Exposure to core HR processes , Working knowledge of HR and CMS systems Familiarity with HR systems, case tools, and content platforms.

Strong fluency in English and analytical review skills.