Job Description

Looking for immediate joiners

Designation:

Content Rating Expert (SME)

Business Vertical:

IOA

Reporting Manager:

Team Manager (TM)

Location:

Bangalore (Work from Home)

Typical Background:

5-8 years in HR domain with experience authoring SOPs, managing escalations, and enforcing policy.

Role Purpose:

Apply policy judgment to complex HR cases; define acceptance criteria, mentor Generalists, and refine training data and rubrics to improve model quality.

Core Responsibilities:

Interpret complex outputs involving eligibility, documentation, SLAs Define golden examples and edge case boundaries for high-risk flows. Conduct RCA on recurring defects and suggest rubric/prompt changes. Mentor peers and support training on nuanced HR topics.

Must-Have Experience:

Strong grasp of HR SOPs, compliance language, and PII handling. Experience in SOP authorship or policy rollout. Skilled in presenting policy rationale and guiding decisions.

MINIMUM QUALIFICATIONS:

Bachelor's Degree, Human Resources or equivalent combination of education, training and or relevant work experience. 5-8 years in HR domain with experience reviewing HR content. Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner. Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment. Strong focus on quality of work and attention to detail. Excellent written, verbal and presentation communication skills. Exposure to core HR processes , Working knowledge of HR and CMS systems Familiarity with HR systems, case tools, and content platforms. * Strong fluency in English and analytical review skills.