and escalation support for critical incidents.
Hands-on configuration and troubleshooting of
BGP, ISIS, OSPF, MPLS L3/L2 VPN, Multicast, QoS
.
Audit the network for repeat issues and ensure corrective actions.
Collaborate with internal and vendor teams for resolution of major incidents.
Ensure minimal downtime through
proactive troubleshooting and RCA analysis
.
Support automation/digitization initiatives for efficient service management.