Job Description

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SME - Identity And Access Management, Service-Oriented Architecture
India

SME - Identity And Access Management, Service-Oriented Architecture
Sholinganallur, Tamil Nadu
Job Summary
The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely resolution of escalations and incidents within the Access Management and Identity Access Management (IAM) domains. This position demands a strong analytical approach to maintaining quality standards as per service level agreements (SLAs) and fostering positive relationships with customers through effective communication and problem-solving.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents Through Rigorous Analysis And Adherence To Slas In Access Management And Iam Processes.
2. Mentor Team Members And Administrators By Developing And Implementing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Operational Efficiency And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Assess Human Error Compliance While Actively Participating In Capacity Planning Initiatives To Optimize Resource Utilization.
4. Facilitate Positive Customer Experiences By Engaging In Meetings To Understand And Address Issues, Ensuring Customer Feedback Is Integrated Into Service Improvements.
5. Conduct Thorough Analyses, Including Root Cause And Trend Analyses, And Prepare Detailed Reports To Present Performance Insights And Recommendations To Key Business Stakeholders.
Skill Requirements
1. Strong Understanding Of Access Management And Identity Access Management Principles And Practices.
2. Proficiency In Incident Management Processes And Quality Compliance Standards.
3. Excellent Analytical And Problem-Solving Skills, With The Ability To Conduct Root Cause And Trend Analyses.
4. Effective Communication Skills For Stakeholder Engagement And Presentation.
5. Familiarity With Capacity Planning And Change Management Processes.
Other Requirements
1. Optional But Valuable Certifications: Certified Information Systems Security Professional (Cissp), Certified Information Security Manager (Cism), Or Equivalent Iam-Related Certifications
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
Copyright 2025 HCL Technologies Limited
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Skills Required