Job Description

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SME - Data security and compliance,Presales
India

SME - Data security and compliance,Presales
Job Summary
The Subject Matter Expert in Security Pre-Sales will play a critical role in ensuring the timely resolution of escalations and incidents, in alignment with SLA and quality standards. This position focuses on enhancing customer satisfaction through effective communication, mentoring, and strategic analysis, contributing significantly to the overall effectiveness of our support and operations team.
Key Responsibilities
1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents Through Thorough Analysis And Adherence To Agreed Slas, Utilizing Expertise In Security Pre-Sales And Grc Methodologies.
2. Facilitate Value Addition Activities By Mentoring Team Members, Preparing Standard Operating Procedures (Sops), Maintaining Comprehensive Documentation, And Promoting Knowledge Sharing Across The Organization.
3. Validate Change Order Implementation Plans And Assess Human Error Compliance, Contributing To Capacity Planning Efforts To Optimize Operational Efficiency.
4. Engage In Customer Meetings To Gather Feedback And Address Issues, Ensuring A Focus On Positive Customer Experiences And Satisfaction Levels.
5. Conduct And Validate Detailed Analyses, Including Root Cause And Trend Analysis, To Inform Strategic Performance Reports For Presentation To Key Business Stakeholders.
Skill Requirements
1. Expertise In Security Pre-Sales And Grc Practices.
2. Strong Analytical Skills For Root Cause And Trend Analysis.
3. Proficiency In Creating And Maintaining Sops And Documentation.
4. Excellent Communication And Presentation Skills For Stakeholder Engagement.
5. Familiarity With Capacity Planning Processes.
Other Requirements
1. Optional But Valuable Certifications: Certified Information Systems Security Professional (Cissp), Certified Information Systems Auditor (Cisa), Or Equivalent In Security And Grc Domains
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
Copyright 2025 HCL Technologies Limited
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Skills Required