Job Description

JOB DESCRIPTION
Job Title: SME - Credit and Collections
Job Location: Bangalore
Job Grade: 8
About Syngene : Syngene ( ) is an innovation-led contract research, development and manufacturing organization offering integrated scientific services from early discovery to commercial supply.
At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures and SOPs, in letter and spirit
Mandatory expectation for all roles as per Syngene safety guidelines
Overall adherence to safe practices and procedures of oneself and the teams aligned
Contributing to development of procedures, practices and systems that ensures safe operations and compliance to company\'s integrity & quality standards
Driving a corporate culture that promotes environment, health, and safety (EHS) mindset and operational discipline at the workplace at all times.
Ensuring safety of self, teams and lab/plant by adhering to safety protocols and following environment, health, and safety (EHS) requirements at all times in the workplace.
Ensure all assigned mandatory trainings related to data integrity, health, and safety measures are completed on time by all members of the team including self
Compliance to Syngene\' s quality standards at all times
Hold self and their teams accountable for the achievement of safety goals
Govern and Review safety metrics from time to time
Core Purpose of the Role :Subject matter expert to Customer collection and Credit specialist
Role Accountabilities:
Conduct outbound calls preferably to customers in the US and UK regions to follow up on outstanding payments, ensuring a professional and customer-centric approach
Provide courteous and prompt assistance to customers, addressing their queries, concerns, and requests related to outstanding payments.
Document all customer interactions accurately and maintain comprehensive records of payment follow-ups.
Collaborate with internal stakeholders, including the Accounts Receivable team, to gather relevant information and resolve customer payment issues.
Prepare and send professional and effective email communications to customers, emphasizing the importance of timely payment and providing necessary payment instructions.
Maintain a thorough understanding of the company\'s, services, and billing processes to address customer inquiries accurately and efficiently.
Stay updated on industry trends, best practices, and regulations related to payment follow-up
Syngene Values
All employees will consistently demonstrate alignment with our core values
Excellence
Integrity
Professionalism
Specific requirements for this role
Experience -6-8 Years
Demonstrated Capability: Hands on experience in Customer collections and dunning procedure with foreign customers
Education: MBA
Skills and Capabilities
Hands on experience in Customer collections and dunning procedure with foreign customers.
- Should have experience in Credit assessment and release.
- Knowledge of Accounts receivable and Provision for bad debts as per Indian accounting standards.
- Experience in preparation DSO calculation and interpretation.
- Working knowledge of EDPMS and IRMs.
- Excellent English communication skills required for foreign clients.
- Knowledge of multiple foreign language will be added advantage.
- Experience in SAP, MS office is must Power BI (optional)
Equal Opportunity Employer:
It is the policy of Syngene to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable legislation or local law. In addition, Syngene will provide reasonable accommodation for qualified individuals with disabilities.