Job Description

Additional details
Level
P3
Requirement location
India - Bengaluru
Number of Position
1
Employment type
ML
Cluster/Group
Microland Delivery
Business Unit
EMEA
Department
DWP Tools - Tech Ops



Required Skill
Technology - Mobile Device Management (MDM) Tools|Microsoft Intune
Technology - Mobile Device Management (MDM) Tools|Good Technology Secure EMM Suite
Process - IT Service Management|Incident Management
Process - IT Service Management|Managing Change
Domain - IT in Banking|Customer Support
Behavioral - Aptitude|Communication
Behavioral - Aptitude|Information Processing
Details
Mobility Subject Matter Expert 20s primary responsibility is to provide support to an organization 20s mobility infrastructure to help them meet their business goals on the go. This is done by performing the regular BAU activities on the on-premises mobility infrastructures like AirWatch, XenMobile, MobileIron etc., cloud mobility infrastructures like Intune, SOTI etc., periodic maintenance, installing patches, and supporting L1/L2 teams. This role also spills over to the bigger Application support including custom application packaging and publishing

1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for mobility infrastructure
2. Plan and execute upgrades, projects defined by customers
3. Address the tickets escalated from L1/L2 team
4. Document the architecture and participate along with architects to define the projects
5. Manage and lead team of L1/L2

Technical Skills
Mobility
Complete hands-on experience on implementing and managing on-premises/cloud mobility solutions; Intune, AirWatch, XenMobile, MobileIron etc.,

Application packaging and publishing
Define and execute Windows 10 feature upgrades through Intune
In-depth knowledge of various application packaging techniques and publishing tools for Windows, Mac, iOS, and Android platforms

LDAP
Active Directory and Azure Active Directory user administration
Directory Sync from AD to AAD
Authentication protocols

End-User
Outlook Mobile clients on both iOS and Android platforms
Teams/OneDrive/BOX mobility clients
Device Enrolments, remote full and partial wipe
Device compliance checks

Scripts
Advanced scripting knowledge for custom application pre/post deployment tasks

Behavioral skills

1. Good verbal & written communication skills
2. Time management
3. Ability to collaborate and work in a team
4. Problem solving
5. Planning, organizing & prioritizing
6. Active listening skills