Job Description

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SME - AWS Security, Cloud Security
India

SME - AWS Security, Cloud Security
Job Summary
The Subject Matter Expert in Support & Operations plays a crucial role in ensuring timely resolution of escalations and incidents, adhering to quality standards and service level agreements (SLAs). This position is instrumental in enhancing customer satisfaction through effective communication, mentoring, and active involvement in operational processes while leveraging expertise in AWS Security and Cisco ASA.
Key Responsibilities
1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Utilizing Aws Security And Cisco Asa, Adhering To Agreed Slas And Quality Norms.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation, Ensuring Knowledge Sharing And Operational Efficiency.
3. Validate Change Order Implementation Plans And Human Error Compliance, Actively Participating In Capacity Planning To Support Operational Scalability.
4. Facilitate Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings, Understanding And Addressing Concerns Related To Aws Security And Cisco Asa.
5. Conduct Thorough Validations Of Analyses, Including Root Cause Analysis And Trend Analysis, And Produce Reports To Support Performance Improvement Initiatives For Key Business Stakeholders.
Skill Requirements
1. Expertise In Aws Security And Cisco Asa.
2. Strong Understanding Of Incident Management And Escalation Processes.
3. Proficient In Developing Sops And Documentation Practices.
4. Excellent Communication And Presentation Skills To Liaise With Stakeholders.
5. Ability To Perform Root Cause And Trend Analysis.
Other Requirements
1. Aws Certified Security i Specialty (Optional But Valuable).
2. Cisco Certified Network Associate (Ccna) Security (Optional But Valuable)
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
Copyright 2025 HCL Technologies Limited
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Skills Required