Job Description

DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

CD55, People Experience, Technology & Data

aims to maximize personalized digital experiences for colleagues, automate employee journeys, and simplify the overall HR architecture. Our focus areas include:


People's journeys along the employee lifecycle, from employer branding and recruiting to pre-/onboarding, talent development, learning, and growth Employee Experience and digital touchpoints (e.g. Smart Workspace, SmartConnect) People-related data and technology architecture People Data Analytics & Reporting Cross-divisional HR services delivered through our global network of HR Shared Service Centers, closely aligned with the HR function, to support diverse HR processes and enable business growth


We are looking for an immediate, full-time, permanent position in APAC at Chennai, India.

Job Purpose:

Run support for Smart Connect

Your tasks:

Community Management

User Group / community list maintenance Updating / cleansing of champions list 3rd level support for editor tickets

Access Management

Overall access management tasks User Group Setup for Smart Mailing Coordination of DPD approvals (data protection declaration)

Analytics

Reporting across different platforms / dashboards Data

consolidation and harmonization

across multiple reports and

cross-report analysis

Comms material creation

Creation of user guides Coordination of translations

Content Creation

Creation of landing pages Updates of landing pages Coordination of support form updates

Process Mgt. Support

Creation and updating of process documentation (e. g. process flows, procedural descriptions, creation of internal how-to guides for new platforms) Maintenance of MOPS Platform Ensure process standards Support to get AI implemented in processes to drive efficiency

Your profile:

Education Level:

Bachelor's degree in Human Resources, Business Administration, or a related field.

Experience Level:

Minimum of 3-5years of experience a support function, with a focus on managing outsourced services and operational tasks. Very good technical Knowledge: Familiarity with SaaS and Content Management systems, Azure Boards and MS Office/O365. Knowledge of AI Very good business process understanding, Ideally First Choice experience (Process improvement) Understanding of reporting logic, experience in reconciling and harmonizing data from multiple sources High service orientation

We offer:

Great opportunity to work for the biggest logistics company in the world International and virtual environment Flexibility and great opportunity to learn Tempting Compensation and benefits


DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.



If this is something you would like to do, don't hesitate and start your application.