Job Description

Technical Lead - SmartCOMM - ( Required overlap with EST timings till Noon)



8+ years of experience with SmartCOMM

Integration knowledge, specifically with Guidewire

Strong CCM development experience

Proficient in SmartCOMM modules:

Projects, Design Templates, Layouts, Stylesets, Data Model, Script Library, Migrate Studio, CMS

Knowledge of Smart Communications Appliance Configuration and Deployment Models

Experience generating interactive communications leveraging draft editor

Exposure to Smart Communication APIs

Ability to prepare XML/JSON data schemas and mapping to business data objects

Expertise in creating static layouts for print and responsive layouts for web

Experience in creating batch configurations and output configurations for post-processing

Experience with Java/J2EE, APIs, and web services

Good exposure of Smart Communications Tenancies and Appliances

Experience with Administration activities such as - Template Selector, Output processing, managing ownership of resources, Managing users and groups, Version management, Workflow, and release of projects

Experience in designing and developing multi-channel (Print, web/html, email, archive, SMS, Fax etc.) communications.

Experience in dynamic data import.

Prepare and produce releases of software components.

Knowledge of AMS/ITIL framework



Responsibilities



Respond to L1,L2 and L3 incidents.

Triage issues and content, data and integration layer and arrive a temporary fix and analyze the root cause.

Analyze requirements and develop forms

Conduct unit testing and support end-to-end testing and business validation

Participate in meetings with stakeholders and clients

Coordinate daily with team members and onsite lead/architect

Collaborate with team and client business stakeholders

Develop and document form designs and specifications, including usage rules, data mapping, variable logic, templates, styles, and layouts