Job Description

With a start-up spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world\xe2\x80\x99s biggest brands\xe2\x80\x94and we have fun doing it. Now, we\xe2\x80\x99re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for?

We are inviting applications for the role of Senior Manager, Commission processing

In this role we are looking for an organized, detail-oriented Commissions Senior Manager, the Commissions Senior Manager is responsible for the accounting for sales related commissions as well as other like duties to maintain our commissions program and system. The Commissions Senior Manager will work on a team to manage and execute commissions, including calculation, reconciliation, tracking, and reporting. The ideal candidate will have a mix of strong analytical skills, technical skills in Excel and Microsoft Dynamics, and be comfortable entering and managing large datasets. The ideal candidate must be a self-starter who is able to think and work collaboratively, have excellent judgment, the ability to multi-task, be able to prioritize, and adhere to strict deadlines. Must have the ability to comprehend, analyse, and interpret complex documents. Must also be able to problem solve situations involving several options and scenarios.

Job Role/Responsibilities

• Responsible for overall process performance of Commissions Team
• This role will be responsible for successful transition of the process and responsible for setting it up FTR (First Time Right)
• Calculate, facilitate, and pay commissions by compiling and analyzing agent agreements, compensation plans, and provisions for New York, California, Boston, NJ, Florida (New Dev) and Commercial divisions.
• Run reports as requested by sales offices and / or management.
• Maintain accurate records in the system for agent agreements.
• Review & approve deals/cash posting the commissions team processes for all entities daily that are received from the sales office; review the figures to ensure accuracy and follow up with the offices with any questions, as needed.
• Communicate complex calculations and analysis in a manner that is easily understandable; troubleshoot reporting and compensation related problems; analyze problems, find solutions, and execute solutions.
• Daily interaction with agents, managers, and administrative assistants regarding questions and / or concerns about commissions checks, agent splits, etc.
• On a monthly basis assist General Accounting with Bank Recs
• On a quarterly basis will need to pull support for the auditors based on selections that are provided to us.
• Monthly accruals for deals that have been not booked the prior month.
• Expectation is that Sr. Manager leads the monthly governance meeting with the clients, process leader and maintains a strong client relationship with the key stakeholders.
• Ensure to meet Service Levels Agreement results (daily/weekly/monthly)
• Ensure all close procedures are performed accurately.
• Ensure compliance with the established internal control procedures.
• Ensure the accounting systems are performing as designed to meet responsibilities and controls maintained.
• Senior Manager will be responsible to deliver the process improvements and transformation as committed as per the contractual obligations.
• Maintain attrition at the lowest level as per corporate target and proactively plan & execute people movement during high volume or attrition.
• Coach & mentor Manager/ Assistant Manager /Management Trainee/Domain Specialist Trainee for them to manage their teams better and help them on their career pathing to succeed well in their roles.
• Ensure team is trained on all corporate/process and skill-based trainings and knowledge retention and improvement in the team.
• Develop and run metrics that measure the activities performed by commissions team and present them in a synthesized way.
• Develop and maintain a catalog of reports that enable clients to handle their inputs into the Commissions processes in an effective way and without bureaucracy.
• Ensure process controls are appropriately established, communicated to employees and timely audited.
• Become SME of software and tools utilized by Commissions Team. Provide system administration and collaborate closely with technologist to support, maintain, and improve the software products used by the Commissions team.
• With limited oversight, collaborate with members of Finance, all client departments and other 3rd parties to continuously surface and diagnose inefficiencies to drive forward the design and implementation of process improvements and documentation.
• Develop and run metrics that measure the activities performed by Commissions and present them in a synthesized way.
• Identify improvement opportunities using benchmarking data, provide demonstrate to Managers in designing and implementing process improvements and efficiencies along with executing on results required.
• Understanding of SLAs and implication of non-compliance
• Ensure the accuracy and timeliness of all reports delivered for all entities and at the consolidated level.
• Create, maintain, and report metrics of key performance drivers.
• Focus on building knowledge in account flow, upstream & downstream accounting.
• Review the SOP Documentation and content creation/improvement.

Qualifications we seek in you.

Minimum qualifications

• 10 years or more relevant Commission processing Experience & Team handling experience.
• Degree in Accounting preferred.
• Strong systems and communication skills required.
• Customer Service experience required, sales industry preferred.
• Excellent math and organizational skills.
• Real Estate industry experience is preferred.
• Proficient in Microsoft office/Dynamics.
• Must be able to meet deadlines in a fast-paced environment.
• Experience in team handling of minimum 15-20 employees
• Establish & Manage client relationship through regular engagement with the client.
• Pro-actively identify the issues or client needs and act.
• High customer service oriented
• Understanding of Visual Basics (Preferred)

Shift

• Working for the US Client.
• Evening Shift: 5:30PM -2:30AM IST

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Genpact