Job Description

Requisition Number: 99364
SLS Analyst
Location: This is a hybrid opportunity where you will work [#] days in the office, [#] days a week from home.
Insight 14,000+ engaged teammates globally with operations in 25 countries across the globe.

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortunes World's Best Workplacesxe2x84xa2 list
• #14 on Forbes World's Best Employers in IT 2023
• #23 on Forbes Best Employers for Women in IT- 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.
About the role
As an SLS Analyst, you will be responsible for providing support to LCS Consultants and Insights clients, producing robust analysis, and for the consolidation and preparation of data and delivery against client requests. We will count on you to contribute to the Insight knowledge base and methodologies to advance client operations and drive innovation and efficiencies whilst meeting defined high-quality outputs. Along the way, you will get to:

• Support the delivery of projects through high-quality data analysis; preparatory work includes data gathering, aggregation and processing and analysis may include how much software a customer has purchased or consumed, or how licensing metrics and charging models may apply to clients.
• Responsible for managing multiple concurrent tasks in an efficient manner including tracking progress against deadlines and expectations, as well as working with colleagues to understand anomalies and overcome conflicts or issues.
• Preparation of analyses and observation to support improved efficiency in client and Insight operations including providing support for regular reporting and strategic review or planning workshops to be delivered by more senior colleagues.
• Provide first- and second-line assistance to clients via the service desk, through online portals, email or telephone, in response to requests and queries submitted by Insights clients, tickets can contain requests for information, licensing administration or advice or specific licensing queries.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What were looking for

• Working knowledge of at least one licensing management tool, to the level where consumption and entitlement analysis can be performed without error for common licensing metrics
• Operational knowledge of a SAM tool (such as Flexera, SNOW, ELD or Aspera) to the extent that the SLS Analyst can provide core walkthroughs of end-user functionality
• Exposure to IT tools (Microsoft SCCM, ServiceNow or SQL scripting)
• Strong communication skills, especially in being able to confirm requirements and manage expectations proactively
• IT and licensing awareness of at least one software publisher, including attainment of a relevant accreditation

What you can expect
Were legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another locationxe2x80x94even an international destinationxe2x80x94for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Join us today, your ambITious journey starts here.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you dont feel like your skills are a perfect match - we still want to hear from you!
Today's talent leads to tomorrow's success. Learn more about Insight:
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India