Job Description

: Skywise is Airbus\' open data platform for aviation, built in collaboration with Palantir. Skywise emphasises smart, insightful, AI-driven analytics - allowing users to unlock the full potential of aviation data. The self-service module, known as Skywise Core allows our users to have access to services with the following functionalities: Data Hosting Data Upload and Processing Data Visualisation Exploratory Analysis Time Series Analysis Application Development Skywise Core is offered in 3 tiers - X1, X2 and X3 with premium services included that offer the full power of Skywise Platform. These Services can be Apps, Datasets, Collaboration Services, Integration Services, or Platform Services. Your Mission: The Skywise Data Capture - Product Operations Engineer will be responsible for the in service phase of Skywise Core and Skywise Premium Services. S/He can be involved in advertisement activities to other Airbus departments or other Entities (Authorities, Lessors, MRO, ) , to present Skywise and the Skywise Core setup and to explain how to use the data collected from Operators. S/He will work closely with the Skywise Core Representatives to build dashboards and analytics into platform engagement and improvement actions. S/he is partly responsible for the Customer\'s quality of service perception. This encompasses, not exhaustively: Accountability for the Service Delivery Operations for the Skywise Core Team through delivery KPIs, communication, monitoring and reporting Promotion of the Airlines\' data within Airbus Accountability for the In Service phase of the Service to the Customer: meetings, follow-up, quarterly reviews, actions plans Liaising with Procurement and Digital teams for Platform supplier discussions and requirements Accountability for application of processes necessary to fulfil the Service Responsibility for strengthening the relationships with all Services\' stakeholders Responsibility of supporting the Airbus Regional workforce (FSRs, CSDs, Programs, ) on Skywise information and strategy The role will require you to develop external business relationships and connect with executives (at all levels of seniority), Skywise Core Reps, operational managers, suppliers, technical personnel and IT stakeholders. A high level of anticipation will be required to foresee and meet the Customer Satisfaction targets for your supported products which will align directly to the customers\' larger business objectives and ultimately help achieve Airbus goals. Main Responsibilities: The job holder is responsible, within Digital Solutions Deployment & Support, for global coordination of all partners delivering the Skywise Core & Skywise Premium Services (Global team of 12): Coordinate and Support Skywise Core Rep activities with internal stakeholders (CSD, Central, Region Sales, and SD teams) during contract signature phase Identify new opportunities of Premium or Digital Services and communicate accordingly Awareness and follow-up of all Platform improvements with the Digital platform teams Support the Skywise Core Reps for the deployment of Skywise Core on-boarding (Data & Workflow scoping phase, Prerequisites, data mapping preparation, ) Validate the quality of data on the platform through effective analytics and reporting on data quality Support the transition to In-Service phase, with knowledge transfer to the Support team Ensure that deliverables are in line with the contractual terms (cost, time, quality). Ensure the correct support procedures are applied and propose improvements Contribute to contract reviews, based on consistent and factual KPIs, evaluate and improve suppliers\' performance in terms of time, cost and quality. Represent and relay the customer experience within Customer Services and Commercial teams Set up and maintain the necessary means in order to provide the best level of service Consolidating the performance indicators and managing the continuous improvement program to reach targeted SLA\'s, Monitor platform and engagement performance and advising any necessary changes Outputs : The expected outputs for the role shall include: Dashboarding and analytics on customer engagement on the platform Evangelise usage of Airlines\' data within Airbus Follow-up of platform releases and improvements Providing accurate and timely reports on customers issues, concerns, needs and requests towards Airbus products and services Developing / Proposing improvements on support procedures, operating modes and team organization Proposing improvements on Airbus\' products and services Contributing to the right calculation of the KPI related to the support activity Contributing to the knowledge and best practices of the group Maintaining and improving his knowledge, skills and competencies Skills and Competencies: Bachelor\'s Degree in Aeronautics or Mechanical Engineering, Information Systems, Information Technology (IT) or Computer Science Experience supporting digital solutions with direct customer engagement and efficient handling of customer escalations Analytical and Problem Solving skills to identify and resolve customer issues Excellent written and oral communications with ability to facilitate, collaborate and influence Aviation Business Operations knowledge of airlines, lessors and MRO related to Flight Ops, Engineering & Maintenance, technical data and Ground IT infrastructure Strong stakeholder and project management skills Personal Characteristics: Customer focused mindset Willingness and ability to listen and learn Ability to embrace change and to work in a fast changing environment Team player in a transnational, multicultural environment IT skills, data analysis concepts and knowledge of digital Platform as a Service are a plus. Above all, the excitement, curiosity, and passion for shaping the future of the aviation ecosystem through digital technology solutions and a customer obsessed mindset will ensure success in this role. Job Disclaimer & Notifications: We bring to the notice of all concerned that Airbus Group India Pvt. Ltd (hereinafter referred to as \'AIG\') follows a fair and merit-based employee selection and recruitment practice. Airbus Group India does not: . Send job offers from free email services including but not limited to Gmail, Rediffmail, Yahoo mail, Hotmail and others . Authorize anyone to either collect money or arrive at any monetary arrangement in return for a job at AIG . Charge / accept any form of consideration or security deposit from job seekers and applicants during any stage of the selection and/ or recruitment process . Request for your credit card number or bank account number It has come to our attention that fake job offers under the aegis of Airbus India or Airbus Group India Pvt. Ltd. have been circulated by unauthorized personnel. On receipt of an interview call for any job at AIG, the candidate may take some measures such as visiting the official website or career site of Airbus to get the contact details to enquire with the Human Resources department of Airbus India regarding such jobs and/or the interview details and any other relevant information For further information on Airbus India Careers, please click here. Please check to get the contact details and enquire with the company to confirm if any information that you have received are genuine do not respond to any fraudulent communication. AIG will not be responsible to anyone acting on an employment offer not directly made by Airbus Group India Pvt Ltd. anyone making an employment offer in return for money or other type of gain is not authorized by AIG and is not offering an approved job. AIG reserves the right to take legal action, including criminal action, against such individuals/entities This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company\'s success, reputation and sustainable growth. Company: Airbus Group India Private Limited Employment Type: Permanent Experience Level: Professional Job Family: Customer Eng.&Technical Support&Services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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