Job Description

Contacting Delinquent Borrowers

: Reach out to borrowers with overdue loans through phone calls, emails, or letters to remind them of their payment obligations.

Negotiating Payment Arrangements

: Work with borrowers to establish feasible payment plans or settlements that accommodate their financial situations.

Assessing Borrower's Financial Situation

: Evaluate the financial status of delinquent borrowers to determine the best approach for collection efforts.

Managing Collection Records

: Maintain accurate records of all communication with borrowers, including payment arrangements, promises made, and any disputes or issues raised.

Escalating Accounts

: Identify high-risk or severely delinquent accounts and escalate them to senior agents, legal teams, or third-party collection agencies, as necessary.

Ensuring Compliance

: Adhere to all applicable laws, regulations, and company policies regarding collections, including FDCPA (Fair Debt Collection Practices Act) and other relevant local or international regulations.

Negotiating Debt Forgiveness or Reductions

: Where applicable, assist in negotiating reductions in outstanding balances or debt forgiveness based on company guidelines or settlement offers.

Monitoring Payments

: Track and monitor the borrower's repayment progress to ensure that payments are made according to the agreed-upon schedule.

Sending Payment Reminders

: Regularly send reminders to borrowers to ensure they are aware of upcoming payments, overdue balances, or any special terms related to their loans.

Dealing with Disputes

: Handle any disputes or disagreements that arise between the company and the borrower, aiming for a resolution that is in the best interest of both parties.

Preparing Reports

: Generate regular reports on collections activity, outlining outstanding balances, payment status, and progress on accounts under review.

Working with Internal Teams

: Collaborate with customer service, legal, and finance teams to manage complex collections, investigate fraud or non-payment issues, and ensure proper documentation.

Tracking Loan Recovery

: Continuously track and analyze recovery rates, identifying trends or areas for improvement in the collection process.

Promoting Financial Literacy

: Provide borrowers with information or guidance on how to avoid future delinquencies and better manage their finances.

Maintaining Professionalism

: Always maintain a high level of professionalism and courtesy when dealing with borrowers, even in potentially difficult or contentious situations.
Job Type: Full-time

Pay: From ?25,000.00 per month

Benefits:

Provident Fund
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred)
Shift availability:

Night Shift (Required)
Work Location: In person