Job Description

Vestas is a major leader in wind technology and a Defining force in the development of the wind power industry. Vestas' core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and Join us at Vestas!
Region APC
Service APAC
Karnataka Region
Customer service department handles post sales service operations to meet the contractual obligations with customers.
Responsibilities

• Plan utilization of resources, prioritize, and initiate O&M activities at designated Customer Service centers (to obtain optimum availability of the WEG's) after reviewing service schedules and internal/external constraints; monitor and report status
• Assign duties to service engineers, direct their work activities, assist, support, and motivate them as required, and evaluate their performance/ training needs and make recommendations for personnel actions
• Solve routine service-related problems (spares quality, equipment malfunction, breakdowns, etc.) and/or personnel related problems (absenteeism, illness, etc.) independently by taking appropriate decisions and actions
• Intimate and seek the guidance of superior (in a timely manner) in the event of unusual or serious problems/constraints or failure to resolve an issue and implement his decisions
• Communicate regularly with customers to keep them updated on the performance of their WEG's, build customer relationships
• Monitor and control expenses at site(s), report to superior in case of budget overruns
• Monitor and control spares inventory at CS centers, initiate actions for replenishment of shortages
• Arrange for the maintenance and upkeep of office equipment and facilities, surroundings (gardens, scrap yard, etc.), and guest houses; monitor and control activities of service providers
• Initiate preparation of service invoices; maintain record of receivables
• Ensure system requirements such as HSE, Legal / Statutory/ ISO compliances For Self Vestas & Subcontractor employees
• Coordinate with State Electricity Boards at the local level for routine transactions
• Keep up-to-date with all operating/ maintenance manuals, checklists, service bulletins, change notes, etc. applicable to the WEG and associated equipment; communicate information to all concerned and enforce conformance through periodic checks
• Direct supervision of all service engineers and staff attached to the site offices and also has responsibility and authority to direct subcontractor's operators and security contractor's personnel

Qualifications

• BE /Diploma in electrical/electronics/Mechanical
• 5 to 8 years of relevant experience in O&M as site supervisor /in charge
• It is good if he is having C license certificate

Competencies

• Supervising and Motivating the team, guiding and coaching, identifying and fulfilling training needs wherever required, providing feedback to improve performance. Striving to build synergy in the team.Resource Management
• Management of resources-men, materials, machine and money- efficiently to achieve desired results within the constraints of time, cost and quality. This requires efficient forecasting, planning, monitoring, review and control
• Ensure adherence to systems and norms. Continuously improving processes, systems and their implementation to improve productivity, reduce cost and improve quality. Make positive changes wherever and whenever possible and coach the team to do the same
• Cost consciousness-Awareness of the costs concerned with the area of operation and implications of costs, Striving to reduce cost/wastage in all possible ways which are under his/her control whether or not cost reduction is identified as a goal-includes
• Effectively communicate with the customers, local government bodies, and other agencies and across departments
• Knowledge of maintenance, service & repair, Knowledge of spare parts, Items that are most likely to cause failure, parts frequently requiring replacement, Analytical ability, Root cause analysis, Quality(as applicable), Warranty related aspects,etc

What We Offer
Vestas provides an open, respectful, and global culture, an attractive compensation package, and long-term career development. We care and respect all employees and will offer: On the job training, A ideal platform for professional and personal development, Bonus Program &, etc. In return, we expect you to go the extra mile to achieve results.
Additional Information The work location is in Koppal / Kasar Site.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 20th July 2025.
BEWARE - RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process
DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our to receive notifications on new and relevant postings.