Job Description

*

JD OF Supervisor

Supervise day-to-day spot billing activities to ensure billing accuracy and timely completion.

Must work on targets and make possible efforts with team to achieve them within the given timeline.

Ensure that all team members follow the standard operating procedures (SOPs) and comply with billing policies. Conduct field visits and audits to monitor billing activities and resolve any discrepancies or issues. Lead and guide the team of Meter readers, providing clear instructions and setting daily/weekly targets.

Make daily progress reports of work performance and submit them to senior management on a weekly basis.

Conduct regular performance evaluations, provide feedback, and identify training needs to improve team performance. Monitor the accuracy and completeness of billing data to prevent errors or discrepancies by cross checking of meter reading randomly. Ensure proper documentation and reporting of billing activities, following company standards. Perform regular checks to ensure compliance with regulatory and internal guidelines. Handle customer complaints or disputes related to spot billing and take necessary actions to resolve issues promptly. Liaise with the customer to ensure customer feedback is incorporated and addressed in a timely manner. Prepare daily, weekly, and monthly reports on billing operations, revenue collection, and team performance. Report any operational issues, discrepancies, or challenges to senior authorities. Ensure accurate documentation of all billing activities, including customer interactions, billing adjustments, and payment collections. Identify areas for improvement in the billing process and suggest changes to enhance efficiency and accuracy. Work closely with the team to implement process improvements and ensure their adherence. Assist in implementing technology or automation solutions to streamline the billing process. Ensure that the billing function adheres to company policies, industry standards, and local regulatory requirements.

Qualifications:

Shall be having minimum 3 years of working experience after Graduation in the field of similar projects for handling of technology process and manpower. Experience in spot billing, revenue collection, or related operations. At least 1-2 years of supervisory or leadership experience in a billing or customer-facing role.
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Shift availability:

Day Shift (Preferred)
Willingness to travel:

25% (Preferred)
Work Location: In person

Expected Start Date: 13/05/2025