Job Description

Who We Are:
Wayfair leads e-commerce for all things home, driven by modern tech. We seek sharp thinkers who design scalable systems while keeping a startup mindset. Our culture values fast, data-driven innovation.
The Wayfair Operations Center team is looking for experienced engineers skilled in cloud-native design, legacy maintenance, and SRE best practices-plus ideas for improvement! We collaborate across our Technology organization to ensure platforms and services are production-ready, contributing to both platform and software codebases.
What You'll Do:

• As a Site Reliability Engineer, you will join our team to help grow our systems into best-in-class for efficiency, stability, observability, velocity, and scale in the e-commerce space, engage with the product and engineering team from Day 1 to design, build and maintain the system/software proactively.
• Influence the design and architecture of Wayfair system as part of our Cloud Enablement journey while maintaining our critical pieces of legacy tools; collaborate with development teams to design scalable and reliable systems, considering aspects such as fault tolerance, availability and performance.
• Be the bridge between software engineers and platform engineers to develop and optimize repeatable systems so each side can leverage each other. There's a wide range of opportunities to both guide the broad conversation and dive into the nuance of our code & architecture.
• Help service owners build realistic SLOs, set SLAs and error budgets, and ensure production services have "reliability" built into their design.

Even after self-healing and automation done by you - provide production support and creatively solve challenging engineering problems across our stack. * Participate in the team's on-call rotation.

• Automate repetitive tasks to increase efficiency and reduce human error.
• Mentor new hires and other engineers by example. Opportunities to lead tech talks, paired programming sessions, and more to increase technical efficiency across the organization.

What You'll Need:

• 3+ years experience working in DevOps or SRE role, or software development with an understanding of Cloud Infrastructure.
• Experience with cloud platforms GCP, AWS, Azure, and containerization technologies (e.g. Docker, Kubernetes).
• Experience with server-side software engineering (Python, Go, Java, BASH, etc)
• Design experience with distributed systems, microservices architecture, and related technologies.
• Strong understanding of monitoring and alerting, with a focus on performance monitoring and tracing instrumentation & SLI/SLO/SLAs.
• Knowledge of CI/CD pipelines and version control systems (e.g., Buildkite, Github Actions, Gitlab CI/CD).
• Knowledge of configuration management tools (e.g. Puppet, Ansible, Chef, Terraform).
• Excellent communication skills across engineers, product managers, and business stakeholders alike.
• Passion for leading a large, cross-cutting technical initiative to delivery, cross-functional consensus building and influencing design decisions.
• Ample experience gathering and balancing requirements from technical and business stakeholders, and reaching consensus on prioritization.
• Experience mentoring engineers and leading code reviews.

Proven track record decoupling monolith services is a plus.
About Wayfair Inc.
Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
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