Job Description

Who are we?

Come and Meet the Founder in this 1 minute video, where you'll get a firsthand glimpse into who we are and life here at Commusoft.

Global Mission Statement:

From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we've not only transformed our own services and offerings, but we've transformed the business operations of thousands of service companies who rely on our software every day.


Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community - these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.

Inclusion and Belonging at Commusoft:

Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a 'culture-add' mindset rather than 'culture-fit' when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you're eager to take clients on a journey and help transform field service businesses for the better, you'll be at home at Commusoft.

Role Overview

We're looking for a Site Reliability Engineer (SRE) who thrives at the intersection of software engineering and systems operations. You will design, build, and maintain scalable, resilient infrastructure, automate operational processes, and ensure our platform remains fast, secure, and highly available.

Note: Apply only if you have these skill sets

Key Responsibilities

Monitor and improve system performance, reliability, and availability. Detect, analyze, and resolve incidents using observability data and distributed-systems best practices. Champion observability: metrics, logging, tracing, dashboards, and alerting - Ability to understand and grok logs in multiple environments. Diagnose issues across multi-tier, distributed architectures in a cloud environment (GCP preferred). Collaborate closely with development teams to embed reliability into the software lifecycle. Build automation for deployments, monitoring, scaling, and incident response. Conduct root-cause analysis, write postmortems, and drive long-term remediation. Ensure security, compliance, and configuration consistency across infrastructure. Participate in on-call rotations and continuously improve incident management processes. Knowledge using Symfony/Angular to debug application workflows.

What You Bring

5+ years in SRE, Production Engineering, or Reliability/Performance Engineering. Strong scripting/programming (Python, Bash, or similar). Hands-on experience with GCP (preferred) or other cloud providers. Working knowledge of Kubernetes, CI/CD pipelines, and infrastructure-as-code. Experience with monitoring/logging tools (ELK, Graylog, etc.). Solid understanding of distributed systems, networking, and performance fundamentals. Working familiarity with Symfony and Angular for debugging and integration.

Nice to Have

Experience in SaaS or high-availability, high-traffic environments. Database performance tuning (MySQL preferred). Experience with Kafka, offline/edge systems, or event-driven architectures.

Communication & Culture

Clear communicator capable of translating complex issues for technical and non-technical audiences. Strong cross-functional collaboration, especially during incidents. Continuous-improvement mindset and a bias for automation. Comfortable in a fast-paced, product-led, agile environment.

Why Join Us

Join a product-led company with global impact. Work on challenging multi-country deployments and diverse technologies (Kafka, offline databases, distributed systems). A passionate, highly skilled team that values ownership, learning, and innovation. * Competitive compensation, flexible work options, and a culture of continuous growth.