Job Description

Your team responsibilities The successful candidate shall be part of Application Support – Application Management global team located across Manila, Mumbai and Norman. The candidate will practice and develop a strong multi-disciplinary technical background, and will manage the release and deployment process, environment configuration, capacity management, production support and problem management in a global team of support engineers. You will liaise with application developers, business leaders and product owners providing feedback and recommendations on application architecture and operations, participate in projects evaluating new technologies, cloud migrations, product pilots and more. Following the DevOps movement the team is dedicated to achieve full automation. What we will offer you:

• At MSCI, we provide competitive benefits programs in every region in which we do business. While our benefits plans vary in availability in our different locations, we offer a broad range of benefits that are part of the value you receive as a MSCI employee. Wherever you are with us, you will find benefits that can help ensure your health and well-being and contribute to your financial security.

Your key responsibilities

• Deploy and provide application support for industry leading financial analytics applications hosted across multiple data centers and cloud running on both Windows and Unix/Linux platforms.
• Plan, Migrate and Maintain on prem application to Azure cloud.
• Provide root cause analysis as required to internal stakeholders.
• Interact with internal development, infrastructure and QA teams to solve issues and complex problems.
• Identify areas for automation and innovation in technology, process and operations.
• Actively identify incidents and as necessary manage the incident resolution process to provide service recovery and manage client communications and expectations in respect to incident resolution.
• Identify opportunities for optimizing system performance through changes in configuration or suggestions for development.
• Liaise with application developers, business leaders and product owners providing feedback and recommendations on application architecture and operations.
• Participate in projects evaluating new technologies, cloud migrations, product pilots and more.
• Weekend on-call shift required on a rotational basis.

Your skills and experience that will help you excel

• Familiarity with Azure/AWS. Experience migrating applications to Azure/AWS will be a plus.
• Familiarity with container orchestration services, especially Kubernetes.
• Experience administering and deploying development CI/CD tools such as Git, Jira, GitLab, or Jenkins.
• Significant experience with Windows and Linux operating system environments and scripting.
• Experience with infrastructure scripting solutions such as PowerShell or Python is must.
• 6+ years’ experience in Application/Production Support position or SRE Role.
• Ability to write basic SQL queries.
• Excellent problem-solving/troubleshooting skills, fast learner.
• Proven Network/Application troubleshooting skills.
• Awareness of Release, Change, Problem and Incident management processes.
• Software management/development (Java, XML preferred).
• Database experience a plus – Oracle/MSSQL.
• Apache/Tomcat/Web Services experience a plus.
• Ability to self-manage your own projects.
• Excellent written and oral communication skills.
• Experience or interest in Finance a plus.

How we’ll support you

• Coaching, support and encouragement from experts in your team
• Access to a wide range of learning opportunities to support your growth and development
• Customizable learning journeys to help you navigate your professional development
• Transparent performance-based compensation schemes
• Employee Resource Groups: MSCI Pride, Black Leadership Network, Women’s Leadership Forum, Women in Tech, Asian Support Network, All Abilities, Hola! MSCI and Climate Action Group.

About MSCI and our teams MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process. Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric. At MSCI diversity is at our core and inclusion defines our culture. Our people are empowered to maximize their potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work. We work, learn and grow together and we are committed to hiring and promoting qualified women, ethnic minorities and members of the LGBT+ community candidates, who have historically been underrepresented in financial services. To learn more about life at MSCI please visit https://careers.msci.com or follow us on LinkedIn, Twitter, Glassdoor. To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes. MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.