Job Description

Introduction
At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.
Site Reliability engineers apply Software Engineering principles to perform infrastructure management tasks more eHiciently. They are focused on reliability and resiliency, and build systems which proactively detect issues before they cause customer impact. They are responsible for maintaining a high-performance, secure, and stable infrastructure for our clients.
Additionally, SREs resolve customer issues and problems detected through monitoring. They participate in datacenter build and configuration activities, performing tests, and deploy new features and capacity.
Your role and responsibilities
As a Site Reliability Engineer, you will work in an agile, collaborative environment to build, deploy, configure, and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying the latest software updates & fixes.
Experienced network engineer to maintain and operation Cloud Infrastructure-as-a-Service environment and provide reliable and secure network operations.
The Network Infrastructure Operations Engineer is also responsible for working with clients to ensure their specific networking requirements are provided. The Cloud Networking Operations SRE will operate in a fast-paced environment, providing technical support and resolving client networking issues associated with IBM Power Infrastructure-as-a-Service (IaaS) and IBM Cloud. They will collaborate closely with other network and also with the Server and Storage SREs. The Networking Specialist will be responsible for handling support tickets, responding to clients in a timely and professional manner, and driving issues to resolution. As part of those
responsibilities, she/he will make required configuration changes in the Power IaaS network environment and elsewhere in IBM Cloud. The Networking Specialist will also be responsible for ongoing maintenance and updates of the PowerVS network environment, which is based on Cisco ACI software-defined networking. Strong communication skills, being a self-starter and ability to quickly learn new skills are also a must.
Responsibilities:

• Maintain and firmware upgrades on Cisco ASR/ACI/Leaf switches and Juniper as per security compliance
• Create customer network configurations with their unique requirements in the IBM Cloud environment
• Perform code updates and troubleshoot issues with network Automation (PowerNS)
• Raising support cases with network vendors to troubleshoot and resolve

hardware/software issues

• Investigate and resolve port down/flap/bandwidth issues over ACI/ASR

infrastructure, NNI links, and other parts of the network

• Day to day follow-up's on incidents and collaborating with compute, Storage, Nagios Monitoring as necessary
• Guide customer to create a DirectLink Connections, dedicated links, and configure Megaport VXC Connectivity from Cloud to the client environment
• Configure, Troubleshoot and Resolve Colo inter connectivity using GRE over NNI link and from Cloud environment to other cloud and infrastructure
• Configure and troubleshoot PUB-VLAN expansion, ACI/VSRX, and VPC expansion on ACI
• Enable VPNaaS connectivity from Power Cloud to Customer servers
• Attending scheduled meetings planned by customer for cut-over/maintenance windows
• Coordinating with Architects, leads and Cloud support teams on new custom configuration setup for customers

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
Self-Starter who is a fast learner of technology and willing to experiment to find the best solutions

• Experience creating basic network configurations and working with a variety of network devices, troubleshooting and programming
• Expert-level hands on experience configuring and troubleshooting network

technologies including: Overall Cisco HW and SW, VLANs, Cisco ACI, Cisco ASRs, GRE, BGP, DirectLink, IPSEC VPN with Vyatta and vSRX, VPNaaS

• Good understanding of Juniper Junos, Juniper vSRX
• Knowledge of restricting traffic onto specific tcp/udp ports and modify static routes when needed upon customer requests
• Troubleshooting on MTU related issues
• Associate's degree in Computer Science or related IT field Experience managing and supporting enterprise networks
• Strong written and verbal communication skills

Preferred technical and professional experience
3+ years experience supporting customers using ServiceNow or Salesforce

• Bachelor's degree in Computer Science or related IT field
• Technical knowledge of IBM Cloud networking
• Knowledge of IBM Power Systems hardware and virtualization
• Knowledge of Brocade SAN fabrics

ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.
Job Title
Site Reliability Engineer
Job ID
85283
City / Township / Village
BANGALORE
State / Province
Karnataka
Country
India
Work arrangement
Hybrid
Area of work
Infrastructure & Technology
Employment type
Regular
Position type
Professional
Travel required
No Travel
Company
(0063) IBM India Private Limited
Shift
General (daytime)
Is this role a commissionable/sales incentive based position?
No

Skills Required