Job Description

Thomson Reuters is seeking a Site Reliability Engineer to join our Service Management, Technology team. This role calls for an individual who is capable of analyzing customer problems of various complexity and assessing the scope of impact, while ensuring mitigation of customer impact of issues and execution of work arounds. Willingness to learn is an important aspect of this position.About the Role:In this opportunity as Site Reliability Engineer, you will:

• Identify options for problem resolution and initiates action
• Engage others as appropriate and escalates as required
• Liaise with various application development and content teams, customer service teams, and other software and hardware support teams.
• Proactively monitor production and nonproduction environments and/or applications
• Provide input for technical plans and solutions.
• Conduct root cause analysis and correlation of other system and/or application problems of high complexity.
• Collaborate on project planning sessions with team members where there are projects within the scope of the support team.
• Develop, configure, or support tools for system monitoring and/or troubleshooting.
• Develop software application modules using disciplined software development processes in order to fix a problem and to communicate the changes effectively.
• Provide ongoing maintenance of either mainframe or client/server applications or tools, depending upon projects with which previously have experience.

About You:

• 2-3 years of experience in a relevant role/position (DevOps Engineer, Cloud Engineer, Systems Administrator etc.)
• Proficiency with Python, Datadog, PowerShell, Linux Command, Line (Bash)
• Practical experience with Azure or AWS and Windows
• Skilled in capacity analysis, troubleshooting, networking
• Bachelor's degree in relevant field
• Experience with Cloud Automation is a plus

#LI-SA1Whats in it For You?Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.About UsThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on

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