Job Description

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.

As a Site Reliability Engineer (SRE) you will help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of our support and software development focuses on optimizing existing systems, building infrastructure and reducing work through automation. You'll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment you'll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE you'll be focused on running better production applications and systems.

This role is to be the SRE lead for our internal App Store, known as the JPMC App Store. The JPMC App Store is a core product that grounds the firm's mobile strategy. It allows employees to locate and download Enterprise mobile apps and empowers mobile development teams around the company to quickly build, test, release and measure the use of their products. As the SRE lead, you will work with a team of engineers, designers and UX experts to create a world-class mobile experience for JPMC's 250,000-strong workforce.

Responsibilities:

• Define and implement SLOs, SLIs and error budgets to ensure stability and performance
• Define, create and track application analytics in support of SLOs
• Design, code, test and deliver software solutions to improve our existing systems
• Participate feature delivery ensuring reliability, scalability, resiliency, and operational stability from the outset
• Manage production application delivery through CI/CD pipelines
• Respond to priority incidents and facilitate blameless post-mortems
• Action automated alerts with troubleshooting and problem resolution.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Create and maintain documentation/tooling needed for an effective production support
• Participate in the 24x7 support coverage as needed

This role requires a wide variety of strengths and capabilities, including:

Qualifications and Technical Skills

• Bachelor's degree or equivalent experience in an software engineering discipline
• Experience of defining and implementing Service level objectives and indicators
• Experience in one or more software languages including Java and Python.
• Advanced knowledge of monitoring and visualisation tools (AppDynamics, Splunk, Grafana)
• Good knowledge of internet protocols and web services (HTTP, DNS, REST, JSON)
• Proficiency in implementing CI/CD pipelines (Jenkins, GIT, Maven)
• Experience of database technologies (SQL)

Preferred Technical Skills

• Cloud computing (Cloud Foundry, AWS)
• Microservices architecture
• Infrastructure as code (Terraform)
• Databases (CockroachDb, MariaDb, NoSQL)
• Monitoring & Alerting tools (Prometheus, Datadog, Cloudwatch)

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

It's time to take your career to the next level, and we can help. Apply today. JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.