Job Description

Overview

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At NetApp, we have a history of helping customers turn challenges into business opportunities. That's because we bring new thinking to age-old problems, like how to use data most effectively in the most efficient possible way. As an Engineer with NetApp, you'll have the opportunity to work with modern cloud and container orchestration technologies in a production setting. You'll play an important role in scaling systems sustainably through automation and evolving them by pushing for changes to improve reliability and velocity.

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.


If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Job Summary

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NetApp is seeking a Senior TechOps Engineer to join our expanding Instaclustr team in India.

Instaclustr, a NetApp offering, delivers open-source technologies as a managed service, ensuring reliability at scale. We manage cutting-edge solutions such as Cassandra, Kafka, PostgreSQL, Redis/Valkey, OpenSearch, ClickHouse, and Cadence for customers worldwide.Our platform simplifies the entire lifecycle, provisioning infrastructure, installing applications, and most importantly, ensuring these applications run reliably in production. Since its inception in 2013, Instaclustr has grown rapidly, serving 300+ customers globally and managing 18,000+ nodes.As a Technical Operations Engineer, you'll be part of the frontline team responsible for keeping our large fleet of cloud-hosted, open-source clusters secure, reliable, and high-performing. You'll collaborate with technical teams from globally recognized organizations in industries such as gaming, banking, and logistics--ranging from multinational enterprises to fast-growing startups.

Job Requirements

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Strong experience in Cassandra administration and architecture, with a desire to grow to expert level.Ability to diagnose and recommend mitigation strategies for Cassandra issues such as: Performance degradation due to resource bottlenecks. Suboptimal data modeling causing hot partitions. Excessive tombstones and inefficient queries. Hands-on experience with Cassandra core administrative tasks: Compactions, repairs, backup and recovery. Resolving schema disagreements and managing configurations. Experience in Cassandra maintenance activities like upgrades and migrations. Strong knowledge of Linux and comfort working from the command line (essential). Exceptional written and verbal communication skills in English (essential).Preferably prior IT customer service/support experience in an ITIL-based setup. Solid computer science fundamentals, including OS internals, memory management, and networking. Ability to follow processes and procedures and work collaboratively within a team. Preferred ability to investigate Cassandra issues by reviewing Apache Cassandra codebase.Programming skills in Python or Java, and experience with Git for source control (a plus).Knowledge of public cloud technologies (AWS), Docker, and Ansible (a great addition).

Education

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Typically requires a minimum of 4-8 years of related experience with a Bachelor's degree or 3 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.


We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.


If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

Our values

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Put the customer at the center. Care for each other and our communities. Think and act like owners. Build belonging every day. Embrace a growth mindset.

Benefits

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Volunteer time off

40 hours of paid volunteer time each year.

Well-being

Employee Assistance Program, fitness, and mental health resources to help employees be their best.

Time away

Paid time off for vacation and to recharge.