Job Description

Join us as a Site Reliability Engineer

• Youll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ)
• Well look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications
• This associate vice president level role is a great chance to work in a supportive environment with opportunities to advance your personal and career development
• We're offering this role at associate vice president level

What you'll do
As a Site Reliability Engineer, youll collaborate with feature teams to understand application changes, participate in delivery activities, and address production issues to assist in the delivery of change that does not negatively affect the customer experience. You'll contribute to site reliability operations which will include production support, incident response, on-call rota, toil reduction, and application performance. You'll also proactively lead improvement to release quality into production and provide highly available, performing, and secure production systems.
Other responsibilities will include:

• Delivering automation solutions to minimise and eliminate manual tasks associated with maintaining and supporting the applications
• Ensuring in-depth understanding of the full tech stack on which the application resides and depends on
• Identifying alerting and monitoring requirements for an application, based on sound understanding of customer journeys
• Evaluating the resilience of the end-to-end tech stack on which the applications depend, and addressing weaknesses
• Seeking to reduce frequency of hand-offs in the end-to-end resolution of customer-impacting incidents

The skills you'll need
To succeed in this role, youll need at least eight years of experience in support live production services serving customer journeys with a demonstrable knowledge of ITIL processes and IT Security principles along with tools and techniques to prevent compliance breaches.
Youll also need:

• Coding experience and the ability to build, test, scan, and deploy a .NET and JavaScript application
• Experience in deployment and release services, automation and troubleshooting
• Experience of using industry standard engineering tooling
• Experience of Azure Cloud and full-stack observability using tools such as Log Analytics, Application Insights and Grafana
• Strong verbal and written communication skills

Hours 45
Job Posting Closing Date: 01/06/2025