Job Description

Responsibilities:
1) O&M Management:

• Plan, execute, control, and monitor all aspects of site maintenance, site systems, IT, and toll operations.
• Coordinate with cross-functional teams to ensure adherence to quality standards and procedures across all operational facets.
• Provide leadership and motivation to teams, ensuring continuous on-the-job training for enhanced operational effectiveness and efficiency.

2) Systems and IT Management:

• Supervise IT infrastructure and systems deployment to support efficient toll operations and site maintenance.
• Ensure compliance with IT maintenance schedules and service level agreements with vendors.
• Monitor IT service levels and resolve critical issues promptly to minimize downtime and ensure data integrity.

3) Stakeholder Management and Compliance:

• Maintain relations with the Authority/Independent Engineer regarding project management obligations.
• Ensure submission of all reports as per the Concession Agreement (CA) to the Authority/IE and ensure compliance with required obligations.
• Conduct routine correspondence related to the project, attend site meetings, and obtain clearances from the Head Office on draft responses.
• Coordinate with NHAI, IE, site team, site contractor, and Head Office O&M team for smooth project execution.
• Implement Quality Management System ISO9001, ISO14001 Environmental Management System (EMS), and Safety Management System OHSAS 18001, ensuring adherence to quality standards, hazard risk analysis, documentation, implementation, and sustainability.
• Implement industrial electrical safety norms.

4) Annuity Management and Client Coordination:

• Oversee the receipt and management of annuity payments from the government, ensuring compliance with performance metrics to secure timely payments.
• Focus on meeting performance indicators set by the government to ensure annuity payments and avoid penalties.
• Act as the primary liaison with clients (NHAI), ensuring compliance with contractual obligations and timely resolution of any operational issues.

5) Customer Service and Front Desk Administration:

• Supervise front desk administration, Point of Sale (POS), and customer services to maintain high service standards.
• Ensure prompt service delivery and handle customer inquiries and complaints effectively.

Qualifications:
Education Qualification:
Essential: Diploma / B.Tech/B.E - Civil
Work Experience: 10-15 years

Skills Required