Job Description

Supervision of Operations


Organise appropriate shifts and manning levels to meet business requirements. Ensure inbound stock are recovered, "break bulked"*, inspected and recieve in the quickest, most efficient manner possible.
Manage despatch of outbound shipments from country operations to ensure timely departure. Ensure accurate sorting and optimum loading of all inbound & outbound shipments. Monitor ground handler and warehouse provider performance and complete all necessary reports.




Adherence to customer's SOP


Ensure that the SOPs are being followed and adhered to by warehouse. Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed




Safely and Quality Assurance


Ensure safe working practices and environment within the shift.

Participate in DESC quality policy and initiatives e.g. ISO accreditation.

People Management

---------------------

Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department. Develop IKOs/KPIs with team members and monitor individual performance. Consult performance appraisal. Manage the allocation of appropriate resources and commitment of staff to the achievement of Country objectives and targets.

Identify training needs and opportunities to develop a highly skilled functional department.

Key capabilities

--------------------

Skills

Software skills (Word, Excel, PowerPoint, etc.) Communication skills (English), spoken and written Leadership skills WMS (Warehouse Management System) skills

Competencies

Competency segment 'Business'

Customer Orientation:

Is focused on identifying and understanding each customer's needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.

Planning & Organizing:

Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.

Decision Making:

Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.

Competency segment 'Leadership'

Developing People:

Facilitates the development of others through personal involvement in coaching, mentoring and sponsorship. Creates an environment that fosters learning, growth and development to improve DHL's capability to achieve the strategic vision.

Building and Leading Teams:

Knows the talent* needs of the team. Attracts and develops the people who can meet those needs. Encourages effective cooperation among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance.