Job Description

Role:

Retail Delivery Manager

Department:

Projects

Location:

Delhi

Reporting to:

Project Lead/Senior Retail Delivery Manager

Job Purpose:

The primary function of the Retail Delivery Manager is to support the Retail Delivery Team to administer the terms and conditions of a Tenants Agreement for Lease; facilitating coordination between the Retailers & Landlord's team for Design approvals and inspections construction as per the Fit-Out Guide and compliance with local authorities.

Job Responsibilities:

1. Demonstrates a stakeholder focused approach; endeavours to establish and maintain positive working relationships throughout the Retail Delivery process.

1.1 Ability to interact with the Client, Tenants and Tenant teams from the initial meeting; understanding the importance of open communication.

1.2 Demonstrates an understanding of the design aspirations of the development and is able to support and promote the vision.

1.3 Responds to requests for information promptly; facilitates introductions to relevant parties were unable to provide information or official responses themselves.

1.4 Relays information between the Retailer & Landlord's team keeping Retail Delivery Manager in loop of all communications

1.5 Monitors the performance of the Tenant Contracting teams and highlights any areas of concern to the Retail Delivery Manager.

1.6 Reminds the Tenant teams of the authority approval processes to avoid potential delays, keeping the Retail Delivery Manager aware of progress,

1.7 Provides a detailed handover of all Tenant and Unit related information to a designated colleague during absences. Ensures that all relevant information is communicated to ensure that the units' progress is not affected.

2. Assists the Retail Delivery Manager to facilitate all aspects of the Retail Delivery Programme to achieve on-time completion of allocated units.

2.1 Maintains awareness of the Retail Delivery Milestones for each allocated unit and communicates regularly with the Retail Delivery Manager regarding each unit's progress.

2.2 Monitors the Tenant Contractors to expedite their start on site and commencement of fit out.

2.3 Completes floor walks to maintain awareness of on-site progress for all assigned units; communicates information to the Retail Delivery Manager for project report completion.

2.4 Highlights potential issues which may affect the on-time completion of the unit in a timely manner and provides suggestions to overcome these.

2.5 Facilitates requests to avoid unnecessary delays, completes permit and inspection requests in a timely manner. Communicates requests to the Landlord/Base Build representative on behalf of the Tenant Contracting teams where necessary.

2.6 Demonstrates a thorough understanding of local authorities and the approvals that are required for development E.g. Municipality, Civil Defense, Food Authorities etc. and assists the representative during site visits/inspections.

2.7 Demonstrates knowledge of 'Approval to Trade' and 'Close Out' requirements in order to respond to questions from the Tenant and their Contracting teams.

2.8 Provides documentation to the Retail Delivery Manager on behalf of the Tenant and their Contracting teams.

3. Actively monitors the Fit Out process on behalf of the Retail Delivery Manager to eliminate possible opportunities for delay whilst monitoring that all aspects of the build are compliant with required approvals.

3.1 Monitors general health and safety practices of the Tenant contracting team; reports and issues warnings or suspends work if violations occur after gaining approval from the Retail Delivery Manager informed.

3.2 Equips self with the fundamental technical knowledge that is regularly requested by the Tenant Contractor and their teams, asking colleagues when unsure.

3.3 Demonstrates an awareness of the various handover processes between base build to landlord and landlord to tenant, using supporting drawings when required.

3.4 Verifies that on site build complies with approved drawings; encouraging Contractor to keep sets of approved drawings readily available for inspection.

3.5 Coordinates with Retailers to schedule on-site inspections by Landlord team in a timely manner, issues relevant documentation and informs Retail Delivery Manager in order to record data within applicable project reports.

3.6 Assists in obtaining documentation for Change Order Requests (Tenant Variation Request) to provide to the Retail Delivery Manager. Monitors request completion after payment has been received.

3.7 Completes pre inspections to assess setting out, above ceiling, snagging etc. to ensure readiness for Landlord team's & Retail Delivery Manager's formal inspections.

Job Type: Full-time

Pay: ?800,000.00 - ?1,200,000.00 per year

Benefits:

Health insurance Leave encashment Life insurance Paid time off Provident Fund
Schedule:

Morning shift
Ability to commute/relocate:

Moti Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Will you be able to join with in 10 - 15 days
Work Location: In person

Expected Start Date: 09/06/2025