Job Description

Brief : Manage & Monitor Performance of External Inbound CC Partners. Perform as a functional bridge amongst External Vendors as well as Internal Stakeholders. Coordinate all Partner Management tasks inclusive of working with External IB Partners and Internal Employees. Ensure enterprise-wide needs for due diligence, risk assessment and continuing Vendor Monitoring are being accomplished. Help and Coordinate Vendor Processes and Methods. Troubleshoot all Aligned Partner Problems and Present to Management, as required. Identify Process Gaps and work towards improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions. Identify and implement continuously enhance efficiencies associated with Vendor Management plus produce fulfillment. Participate to formulate workflow processes, methods and policies for applying Vendors , Monitor Contractual Agreements. Ensure to collaborate with IT areas to assure vendor partners effectively managed plus contracts are completely leveraged. Prepare Processes for as well as Manage Analysis, Selection and Transition. Stimulate steady Process Enhancement to present increasing Operational Efficiency in entire Business Partner Processes. Support to Explore Expansion across New Business Lines. Regular (Daily, Weekly & Monthly) Interlock/Reviews with Partners on Key KPIs. Candidate should have expertise in SL and Abandon Target delivery through Partner location. Have Knowledge of C-sat and Quality target achievements and CPS initiative. Should have done the manpower forecasting at partner location and Increase Customers self-help initiatives. Worked closely with internal function on process improvement. Key Skill Sets Required: A good team player & highly energetic. Strong negotiation skills. Sharp communication skills Role:Customer Success - Other Salary: Not Disclosed by Recruiter Industry:BPO / Call Centre Department:Customer Success, Service & Operations Role Category:Customer Success Employment Type:Full Time, Permanent Key Skillsvendor managementService LevelSLACSATReal Time AnalysisSkills highlighted with \xe2\x80\x98\xe2\x80\x98 are preferred keyskills Education UG:Any Graduate Company Profile dishtv Dish TV is India\'s biggest and amongst the world\'s largest (single country) direct-to-home (DTH) Company with a subscriber base of more than 29 million. The Company is part of the Essel Group. Dish TV has on its platform more than 655 channels & services including 40 audio channels and 70 HD channels & services. The Company has a vast distribution network of over 4000 distributors & around 400000 dealers that span across 9450 towns in the country. Dish TV is connected with its pan-India customer base through call-centres that are spread across 22 cities and are equipped to handle customer queries 24X7 in 12 different languages.
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