Job Description

APM Terminals

• Key Responsibilities

• Build strong and lasting relationship with the with all stakeholders within the customer's organization
• Ensure all customer issues and queries are attended to on priority with minimal escalations
• Establish relationship-based customer service delivery
• Work with the team to deliver top quartile results on customer experience and drive owner mindset for Business
• Studying the annual volume forecasts as developed by the demand planning team of the customer
• Creation of baseline spend (at overall and transport mode level) using the customer demand forecast and plan for additional capacity/RFQ in coordination with Customer team
• Ownership of the entire RFQ process from RFI to RFP to RFQ across transport modes.
• Performing regular (monthly, quarterly, annual) vendor evaluation based on set performance measures as aligned with the customer
• Partner with the customer purchase/procurement team to evaluate RFQ/tender/spot quote submissions, offers as well as negotiate on behalf of the customer incl. recommending service providers to customers based on performance, service level and cost
• Closure of RFQ process with each service provider through award of business processes such as service agreement signings & onboarding programmes
• Ownership of the exception procurement approval process
• Work with overseas customer offices on shipment prioritization matrices as well as carrier allocation
• Collaborating with the customer, their plants as well as other 3PLs (CHAs, transport operators, carriers) to ensure seamless logistics planning
• Coordination of Exports processes across transport models - Ocean, Air, LCL - from cargo readiness & booking to BL release stage.

• Team management
• Identify and develop talent in team
• Lead by example for team members
• Monitor team KPIS and take corrective actions
• Proper delegation of work among team members
• Training for new team member
• Identify areas of revenue leakages
• Drive commercials and profits at customer level

• Experience:

• SCM background with proper understanding of international supply chains
• Minimum 5 years of work Experience from operational roles in Logistic industry.

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Job Location: Plot No A & B Talegaon Floriculture & Industrial Park, Talegaon Dabhade, Taluka-Maval, Ambi Navlakh Umbre, Maharashtra 410507
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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