Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Jones Lang LaSalle (JLL) seeks an experienced Site Lead to oversee facilities management operations with a focus on soft services delivery. This role requires a dynamic leader who can manage vendor relationships, ensure service excellence, and drive operational efficiency while maintaining the highest standards of client satisfaction.



Key Responsibilities

Operational Leadership Manage day-to-day soft services operations including cleaning, security, landscaping, pest control. Ensure all services meet JLL quality standards and client specifications while maintaining compliance with health, safety, and environmental regulations. Coordinate with hard services teams to deliver integrated facilities management solutions.



Vendor Management Oversee vendor selection, contract negotiation, and performance monitoring for all soft service providers. Establish and maintain strong relationships with service partners while ensuring cost-effective delivery. Conduct regular vendor reviews and implement improvement initiatives to enhance service quality and operational efficiency.



Client Relations Serve as primary point of contact for client facilities management needs. Conduct regular client meetings to review performance metrics, address concerns, and identify opportunities for service enhancement. Prepare and present comprehensive reports on operational performance, cost management, and strategic initiatives.



Team Leadership Lead and develop on-site facilities management team including supervisors, coordinators, and support staff. Provide coaching, training, and performance management to ensure team excellence. Foster collaborative relationships across all service delivery functions.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.