Job Description

Generic Accountability


Having good understanding on Siebel UCM/CRM data model and provide technical solutioning on business requirements and issues related data migration and data loading.


Perform a day-to-day operational & maintenance support functions within Siebel application including issue troubleshooting, ticket resolution, provide business clarification and batch data load monitoring.


Communicate, escalate, and resolve problem ticket issues as appropriate and working with the users/stake holders in resolving incidents based on seviority.


Well aligned with ITIL process in the areas of Incident management, Change management and problem management Specific Accountability


Should have hands on development experience in Siebel EIM , PL/SQL,Unix shell scripting and Siebel Configuration & ETL tools.


Have an excellent understanding of Siebel Application data model and architecture. Understand functional requirement and convert to Siebel design and implement with Siebel technologies including Siebel UCM ,EIM, PL/SQL,Unix shell scriting and any other ETL tools such as ODI.


Should be able to build/modify batch interfaces including IFB,PL SQL views,procedures,shell scritps as per requirements and adhering to best practices. Also should be able to troubleshoot batch integration issues in production and other data related issues.


Should be able to create integration mapping document by discussing with the relevant stake holders and prepare design.


Should have strong experience in writing complex Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.


Authorised to take decisions as per the approved authorisation matrix.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.