Job Description

- Showroom Receptionist (Female Only)

Position Objective

To create a welcoming environment for showroom visitors, manage front-desk operations, and support the sales team by ensuring smooth customer flow and communication.

Key Responsibilities (Result-Wise)

1. Front Desk & Customer Greeting

Welcome all visitors with a warm and professional attitude. Direct customers to the right sales executive or department.

Result:

Positive first impression and improved customer satisfaction.

2. Call & Inquiry Management

Answer incoming calls, handle basic inquiries, and route calls appropriately. Record walk-in and telephonic inquiries accurately.

Result:

Reduced missed leads and improved inquiry handling efficiency.

3. Customer Support & Coordination

Provide brochures, product information, and basic guidance to customers. Assist customers while they wait, ensuring comfort.

Result:

Better showroom experience and higher likelihood of sales conversion.

4. Administration & Documentation

Maintain visitor log, inquiry register, and appointment schedules. Support sales team with billing, data entry, and follow-up reminders when needed.

Result:

Organized records and smooth coordination with sales operations.

5. Store Ambience & Professionalism

Keep reception area clean, presentable, and welcoming. Adhere to grooming and professional standards.

Result:

Enhanced showroom image and customer trust.

Key Skills & Attributes

Excellent communication & interpersonal skills. Pleasant personality with a customer-first approach. Basic computer knowledge (MS Office, CRM, Email). Ability to multitask and stay organized under pressure. Languages: Local + Hindi/English preferred.

Performance Metrics (KRA/KPI)

Customer greeting & handling score

(from mystery audits/feedback).

Accuracy of inquiry data & call logs.

Response time to calls and inquiries.

Customer satisfaction rating at front desk.

Showroom reception upkeep score.

Job Type: Full-time

Pay: ₹10,000.00 - ₹26,000.00 per month

Work Location: In person