Job Description

Job Title:

Manager - Family Entertainment Center

Location:

Relax Fun Zone, Avenue Mall - Texvally, Erode

:

The Manager will be responsible for the

overall operation, team management, and performance

of the Family Entertainment Center. The role requires strong leadership, operational knowledge, and excellent people-handling skills to ensure smooth daily operations and a great customer experience.

Key Responsibilities:

1. Team Creation & Hiring

Recruit, interview, and hire staff for different roles (game operators, cashiers, customer support, technicians, housekeeping). Build a strong, motivated, and customer-focused team. Conduct staff induction, training, and regular performance reviews.

2. Team Management & Scheduling

Prepare daily, weekly, and monthly work schedules. Ensure proper staff availability during peak hours, weekends, and holidays. Manage attendance, leave, shift rotation, and discipline.

3. Store Operations & Maintenance

Oversee day-to-day operations of the game center. Ensure all games, machines, and facilities are clean, safe, and in proper working condition. Coordinate with technicians and vendors for timely repairs and maintenance.

4. Customer Experience & Service

Ensure excellent customer service standards are followed at all times. Handle customer complaints, feedback, and issue resolution professionally. Monitor crowd management and safety procedures.

5. Sales, Cash & Reporting

Monitor daily sales, cash collections, and card/game transactions. Verify cash counters, billing systems, and end-of-day reports. Prepare daily, weekly, and monthly sales and performance reports.

6. Salary & Payroll Handling

Maintain staff salary records, incentives, and overtime details. Coordinate salary distribution accurately and on time. Manage staff advances, deductions, and payroll documentation.

7. Inventory & Stock Control

Maintain inventory of game cards, tickets, prizes, spare parts, and consumables. Track stock usage and place purchase requests when required.

8. Compliance & Safety

Ensure compliance with mall rules, company policies, and safety standards. Train staff on emergency procedures, machine safety, and customer care.

Required Skills & Qualifications:

Proven experience as a Manager or Supervisor (FEC, retail, hospitality preferred). Strong leadership and team-handling skills. Good knowledge of staff scheduling, payroll basics, and daily operations. computer knowledge (billing software, Excel, reporting). Excellent communication and problem-solving skills.

Preferred Qualities:

Responsible, organized, and result-oriented. Ability to work on weekends, holidays, and extended hours. Customer-friendly attitude with strong decision-making skills.
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?25,000.00 per month

Work Location: In person