Job Description

In?shop Showroom Manager - Hardware Showroom

[Roorkee]

Reporting To:

Owner

Job Summary

The In?Shop Showroom Manager is responsible for the overall day?to?day operations of a hardware/building materials showroom. This role ensures excellent customer experience, achieves sales targets, manages staff and inventory, maintains display standards, and coordinates with suppliers and the back?office team.

Key Responsibilities Sales & Customer Experience

Manage walk?in customers and ensure high?quality product demonstration and consultation Achieve monthly and annual sales targets for hardware and building material products Upsell and cross?sell related products (sanitaryware, fittings, tools, electricals, paints, etc.) Handle customer queries, quotations, order bookings, and follow?ups Resolve customer complaints professionally and promptly
Showroom Operations

Ensure the showroom is well?organized, clean, and visually appealing at all times Maintain proper product displays, signage, pricing, and brand standards Oversee billing, cash handling, and daily sales reconciliation Ensure adherence to company policies and operational SOPs
Inventory & Vendor Coordination

Monitor stock levels and ensure optimum inventory availability Coordinate with warehouse, suppliers, and logistics for timely replenishment Track slow?moving and fast?moving items and suggest corrective actions Minimize stock loss, damages, and pilferage
Team Management

Supervise, train, and motivate showroom sales staff Allocate daily duties and monitor staff performance Maintain discipline, attendance, and grooming standards Conduct regular product and sales training
Reporting & Administration

Prepare daily, weekly, and monthly sales and stock reports Share market feedback, competitor activity, and customer insights with management Support promotional activities, schemes, and in?store marketing campaigns
Key Skills & Competencies

Strong sales and negotiation skills Excellent customer handling and communication skills Leadership and people?management ability Good knowledge of hardware/building materials Basic computer skills (billing software, Excel, ERP) Problem?solving and decision?making skills
Education & Experience

Graduate or Diploma (preferred) 3-7 years of experience in a hardware, sanitaryware, electrical, or building materials showroom Prior experience in a supervisory or managerial role preferred
Personal Attributes

Presentable and professional appearance Result?oriented and proactive Honest, reliable, and responsible Willingness to work retail hours, including weekends
Compensation & Benefits

Competitive salary (based on experience) Sales incentives / performance bonuse
Job Type: Permanent

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Work Location: In person